Skip to Main Content
Sams Club
Sams Club
Customer reviews for Samsung 4.5 cu. ft. Top Load Washer w/ Vibration Reduction Technology+ for
Samsung 4.5 cu. ft. Top Load Washer w/ Vibration Reduction Technology+
4.1 out of 5 stars
stars504 ratings492 reviews
  1. 5 stars65% (326)
  2. 4 stars12% (61)
  3. 3 stars5% (27)
  4. 2 stars5% (23)
  5. 1 star13% (67)

Member photos

  • +98 images
Sort by |
Showing 31-40 of 492 reviews
Oct 19, 2025
ihatesamsung
1 out of 5 stars review

PIECE OF JUNK!!

I've had this washer for about 4 years. It is the biggest piece of junk that I have ever dealt with. From day one, I have constantly had issues with the load out of balance so it errors out. The worst part is when you get this error, the cycle starts all over again, creating more water and electricity usage! I can't even wash my towels or bedding without the machine not being able to balance out enough to spin. And, even though I am not washing heavy items, I still use the Heavy Duty or Bedding/Waterproof cycle and get the same result. Every single time, I have to rearrange the load and hold the washer in place or sit on it, just so it doesn't go off balance again - and sometimes THAT doesn't even work! Just today, I tried to wash one large towel and a super light blanket and it errored out 3 times, leaving me no choice but to pull the towels out literally soaking wet and put them in the dryer. If you scroll down to the review by tddrakur, you'll see this person has the same exact issue. Bye bye Samsung...

Review from Samsung US
Helpful?5E3Z4PBCH63R13627515021
reply from SEA Care

Hello there, We understand how frustrating it must be to experience repeated unbalanced load errors during your wash cycles, especially when it affects both your time and energy usage. We’re more than willing to help ensure your washer operates as intended. Please check the guide steps under the title “dc, Ub, U6, Ur, UE, 1 Ub, 1U6: Unbalanced Load Error.” You may also click the embedded links for additional support. Samsung washing machine information and error codes https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code Should you need further assistance, you may contact us at the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151079622) to help our team pull up your information. Thank you. ^Camille

Jan 5, 2026
Luxury
1 out of 5 stars review

Broken washer, bad customer service

My washer is extra loud on spin cycle, bearing has worn out. Machine is only 3 years old. Repairmen told me that the suspension rods were bad but that didn't fix the problem. I'll never get a Samsung appliance again. A three year old machine shouldn't need bearings.

Review from Samsung US
Helpful?5E3Z4PBCH63R13627515021
Dec 19, 2025
lil chano
5 out of 5 stars review

Great for family of 4

[This review was collected as part of a promotion.] This washer has been great so far. It cleans clothes thoroughly, runs quietly, and has plenty of cycle options for different loads. I like how efficient it is with water while still getting tough stains out. The drum is a good size, and even larger loads come out evenly washed. Setup was straightforward and it's been reliable with no issues. Overall, very satisfied with the performance and value.

Review from Samsung US
Helpful?5E3Z4PBCH63R13627515021
Oct 6, 2025
Chris
5 out of 5 stars review

Great Capacity!

[This review was collected as part of a promotion.] I'm happy to be back to using a top load washer. My front load was mostly a nightmare with the only benefit being you could place a countertop on them. The ease of this top load far outweighs that benefit. It can be a bit loud but it's fine, no agitator means my comforters fit nicely

Review from Samsung US
Helpful?5E3Z4PBCH63R13627515021
Jan 13, 2026
Marva
5 out of 5 stars review

Samsung Washer

[This review was collected as part of a promotion.] Capacity in this Washer is super comparing to the one i had before i can now wash my comforter without worrying i have to go to the cleaners the fact that the agitator is not in it is so easier to put more clothes in that a plus Samsung you got something going for you the design is great i love the look and the performance is tops

Review from Samsung US
Helpful?5E3Z4PBCH63R13627515021
Jan 30, 2025
Bobby
1 out of 5 stars review

Disappointing service

To clarify, this review is not for the appliance itself but for the customer service that I have received, or the lack of it. I called Sam's Club support line and during the call the representative hung up on me and never called me back. The reason for my call was that the third party that does delivery notify me that they can deliver later than what the estimated date was when I purchase the items, and that I was counting on. Had to jump through multiple calls and be transferred back and forth to never get anywhere and get any kind of answer. I'm concerned with this purchase, and especially with the long-term warranty that I purchased for all three items, if this is how the start looks like.

Helpful?5E3Z4PBCH63R13627515021
reply from Samsung

Dear Valued Sam's Club Client, We're saddened that you had to go through all of these. To better assist you, please contact Sam's Club Customer Service Department at 1-800-749-5367 / Mon - Fri 8:00 AM - 11:00 PM EST, Sat 9:00 AM - 9:00 PM EST, Sun 12:00 PM - 7:00 PM EST. They can either answer your question or transfer you to your local store to answer your specific inquiry.Have a great day!Chrystel

Oct 27, 2025
Maureen
5 out of 5 stars review

A Quiet Machine

[This review was collected as part of a promotion.] This Samsung washer is just great. It is quite, it does not twist my clothes and it is easy to operate. I like that a two-year warranty was offered for free at the time of my purchase. I would highly recommend this Samsung Washing machine.

Review from Samsung US
Helpful?5E3Z4PBCH63R13627515021
Jan 8, 2024
Frustrated
1 out of 5 stars review

Set up is free, but not done correctly..

Sams free delivery and installation are terrible. Delivery person did not speak english as far as I could tell. Said hello then nothing but grunts and smiles. No instruction manual came with the washing machine. He did not level the washing machine either. I asked him to but recieved only a smile and grunt. Try to call someone to get problems handled good luck, have talked to 2 different reps that can do nothing, except keep me on the phone for an hour.

Helpful?5E3Z4PBCH63R13627515021
reply from Samsung

Hello there,We understand the frustration you experienced if your washer was not level and the overall customer care experience you had with the delivery team. Allow us to help.Please see pages 24 to 25 under the "STEP 4 Leveling your washer" section of the manual for more details.Manualhttps://downloadcenter.samsung.com/content/UM/202407/20240725162513128/DC68-03850D-07_IB_WA3200T_EN.pdfHere at Samsung, we encourage our customers to minimize the use of paper, which is why we encourage them to take advantage of accessing the digital copy.However, you can contact our Samsung Parts Team to order a printed copy. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.To better assist you with your concern about providing feedback on the delivery team, don't hesitate to get in touch with our Sam's Club Customer Service department at 1-800-749-5367, Mon - Fri 8:00 am - 11:00 pm EST, Sat 9:00 am - 9:00 pm EST, Sun 12:00 pm - 7:00 pm EST. They can answer your question or transfer you to your local store to answer your specific inquiry about the delivery.Should you need more assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/Samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/usWhen you message us, please provide us with this reference number (1147586584) to help our team pull up your information.Have a great day.^Camille

Mar 11, 2026
Hbomb
5 out of 5 stars review

Great budget washer

[This review was collected as part of a promotion.] Samsung makes great laundry machines. This washer is a decent size and works great without being too noisy. For the price, I am very happy.

Review from Samsung US
Helpful?5E3Z4PBCH63R13627515021
Mar 10, 2026
LindaV
5 out of 5 stars review

Great washer!

[This review was collected as part of a promotion.] Great washer! Love its capacity, cleaning power and ease of use. It's very quiet and efficient. Plus it doesn't vibrate too much.

Review from Samsung US
Helpful?5E3Z4PBCH63R13627515021