Hi NICKO, We appreciate your question about turning the end-of-cycle melody on mute or off. This Samsung model's end-of-cycle alarm can not be turned off as compared with other Samsung washing machine models. Should you need assistance apart from turning the end-of-cycle melody off, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145493701 to help our team pull up your information. Leo

Hello, We know that dealing with a shaking washer can be frustrating. We're here to help. Below is a link containing the troubleshooting steps when the washer is shaking. The link has additional resources on laundry load size, washer cycles, settings, and features. You may also watch the video attached to this link from start to finish. Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016 You may also refer to page 48 of the user manual for other solutions when the washer vibrates excessively. https://downloadcenter.samsung.com/content/UM/202407/20240725162513128/DC68-03850D-07_IB_WA3200T_EN.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147567325) to help our team pull up your information when you message us. Thank you. -Angelica