Hello, thank you for your review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.

We understand the significance of having a quiet and correctly operating appliance, Brother Bill. Let us help with your Samsung washer. Samsung washers are generally very quiet, and most noises are either standard or can be easily corrected. Noises can vary and are hard to describe with words, so to identify the proper troubleshooting steps, you'll want to pick the noise in these guides that is most similar to what your washer is making, even if it could be a better match. Samsung washing machine is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Washing machine shakes & vibrates or is noisy: https://www.youtube.com/watch?v=ywOrH59K9Rw You may also refer to page 48 of the user manual for other solutions when the washer makes noise. https://downloadcenter.samsung.com/content/UM/202301/20230103172844107/WA3200T_UM_DC68-03850D-05_EN_CFR_MES_R.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145439410) to help our team pull up your information when you message us. Thank you! -Angelica