Hello, We know that dealing with a shaking washer can be frustrating. We're here to help. Below is a link containing the troubleshooting steps when the washer is shaking. The link has additional resources on laundry load size, washer cycles, settings, and features. You may also watch the video attached to this link from start to finish. Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016 You may also refer to page 48 of the user manual for other solutions when the washer vibrates excessively. https://downloadcenter.samsung.com/content/UM/202407/20240725162513128/DC68-03850D-07_IB_WA3200T_EN.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147567325) to help our team pull up your information when you message us. Thank you. -Angelica

We understand your not the biggest fan of the product. Thank you for your feedback. If you have any concerns, we would be happy to assist. Please reach out to us using the links below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1142838579

Dear Valued Sam&#39;s Club Client,<br /><br />We understand how you feel about not receiving your washer on time. To better assist you, don&#39;t hesitate to contact our Sam&#39;s Club Customer Service department at (800) 749-5367. Call Monday to Friday between 8:00 am and 11:00 pm (ET), Saturday from 9:00 am to 9:00 pm, and Sunday from 12:00 pm to 7:00 pm EST. They can answer your questions or transfer you to your local store to address your concerns and give feedback about your overall experience with this transaction.<br /><br />Have a great day.<br /><br />-John