Xavi, we understand the importance of a reliable washer. Allow us to help.<br /><br />Below is a troubleshooting guide if your washer is not spinning. Please click on the embedded words and choose the &#34;No, Did this resolve your issue?&#34; option to access the complete steps. Kindly click on the embedded word. <br /><br />Samsung washing machine does not spin at all<br />https://www.samsung.com/us/support/troubleshoot/TSG10003486/<br /><br />Should you need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/Samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513 <br />3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us<br /><br />When you message us, please provide us with this reference number (1150546849) to help our team pull up your information.<br /><br />Have a great day.<br /><br />^Camille

Hello MurrayJaane, We appreciate you taking the time to leave us a review on your new 4.5 cu. Ft. Top Load Washer with Vibration Reduction Technology+ in White . You made an excellent choice, and we are pleased to hear how happy you are! Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. When your dryer doesn't power on or loses power and turns off without warning, it could be something as simple as a tripped breaker or loose power cord. You'll want to check these things to ensure your dryer has power. Another quick way to check is to open the door and see if the drum light comes on. Please see the link for more details. Samsung Dryer will not turn on or stay on https://www.samsung.com/us/support/troubleshooting/TSG01001008/. If the steps do not work, please get in touch with the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern. Please get in touch with us via one of the following options for further assistance: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144714681 Have a great day. ^Charles