Hi there, Keeping your clothes clean after every cycle is important in having presentable clothes. Let's get the information you need to ensure your washer provides the best results. The link below will guide you on how to make sure your clothes are clean after every cycle and provide you with more instructions as you check the hyperlinks. Clothes are not clean after washing in Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ Dispenser drawer issues in Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01207154/ Should you need more assistance with the washer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146793564) to help our team pull up your information when you message us. Have a great day, -Ernest-

Good day, We care about improving the performance of your washing machine. Let's look at solutions to get your unit working correctly. We suggest referring to the resources below to address a violently shaking washer. Please click the hyperlinks and watch the instructional video for tips. Samsung washing machine is shaking (see steps 2, 3, and 4): https://www.samsung.com/us/support/troubleshooting/TSG01001016/ Should a service request be required, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146925225, to help our team pull up your information when you message us. Have a great day. -John

Hi Kim J, It’s completely understandable to feel disappointed when something you rely on doesn’t meet expectations—especially with something as essential as a washer. When a product doesn’t perform the way it should, it can really disrupt your routine and shake your trust. To better assist you and gather all the necessary details to understand your experience fully, we encourage you to reach out to us through one of the following options. Our dedicated support team is here to listen, provide guidance, and work with you toward a resolution. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1149271718 to help our team pull up your information. Leo