Hi Gloria, Hearing what you experienced saddens us. Allow us to help you. We would love to speak to you directly to gather more information so we can assist you better. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513  3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us  Please provide us with this reference number (1146855293) to help our team pull up your information when you message us. Thank you. -Kimberly

It's always a joy to hear feedback from our customers. Thank you for being an important part of the Samsung family. ^Pat

Greetings, Making sure your washer's is normal is important for your peace of mind. Let's get the information you need to better understand your washer's sound. The link below will help you learn more about the washer by clicking the hyperlinks and watching the video. Samsung washing machine is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you need more assistance with the washer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day, -Ernest-