Hello there, We would love to help you with the washer to determine how we can extend our assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1146432182 to help our team pull up your information when you message us. Have a great day. ^Aloe

Hi Kim J, It’s completely understandable to feel disappointed when something you rely on doesn’t meet expectations—especially with something as essential as a washer. When a product doesn’t perform the way it should, it can really disrupt your routine and shake your trust. To better assist you and gather all the necessary details to understand your experience fully, we encourage you to reach out to us through one of the following options. Our dedicated support team is here to listen, provide guidance, and work with you toward a resolution. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1149271718 to help our team pull up your information. Leo