Customer reviews for Samsung 4.5 cu. ft. Top Load Washer w/ Vibration Reduction Technology+ forMember photos









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Absolutely amazing washer!!!
[This review was collected as part of a promotion.] I am absolutely in love with my new Samsung washer! it is sleek beautiful to look at and ,So simple to use and very quiet , my clothes does not get tangled at all and no vibration Whatsoever. I absolutely love that it's digital and makes a cute beeping song when finished, all you do is press a few buttons and your all set. the feature that I really enjoy is the fact that you put the detergent inside the washer in a compartment separate from the clothes and you put everything together the bleach the fabric softener in the soap and it does everything on its own . It saves a lot of time and it's fun to use. I Highly recommend and will definitely be purchasing the dryer very soon.
Great Washer!
[This review was collected as part of a promotion.] Samsung top load washer is super spacious for those heavy loads. A bed set including sheet, pillow covers and the blanket easily fits in reducing number of cycles. There are plenty of options to choose from for short cycles, for delicates, and for heavy loads etc. the dial is super intuitive. Self clean feature is excellent keeping the machine away from the build up etc. I loved the feature where you could choose the level of water and the temperature of the cycle. Overall, Samsung is a durable product line loaded with features and elegant looking.
surprised but happy
[This review was collected as part of a promotion.] Washes great I was a little reserved when we purchased due to only using front loaders for the past 20+ years. Boy I was wrong it does the job a little louder than our front loader but it does the job
HORRIBLE MACHINE
Worst machine I have ever owned. It does not get the clothes clean, doesnt cover the clothes with water during the wash cycle and they clothes never move! It agitates but nothing moves! my clothes continually come out smelling like dirty wash water, even after doing them a second time on rinse and spin only, and when I do this after it fills up you can see the suds, dirt, cloudy water! There are other issues I dont even want to mention it just keeps getting worse. It was the worst decision I ever made to purchase this washer. I am stuck with it because I cannot afford to buy another machine
Greetings, We want you to enjoy your washer at home. We're here to help you make your laundry experience better! Get cleaner clothes with your washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ https://www.samsung.com/us/support/answer/ANS00084866/ To make adjustments to the water level, please refer to the link below: https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water Below are steps you can take to eliminate odors from your laundry and prevent them from coming back: https://www.samsung.com/us/support/troubleshooting/TSG01108629/ To get the best results when doing your laundry, it's important to consider the weight of each load that you're washing for better performance: https://www.samsung.com/us/support/answer/ANS00080262/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145169088, to help our team pull up your information. Have a great day. ^Chrystel
Wish I had purchased a different brand
i have had the washer and dryer for less than five months and i already have to have a service call. vibration reduction technology appears to be absent on my washer. the rinse and spin cycle keeps repeating so i have to turn off the washer than select "spin only" or the washer will run for hours. . my water bill has gone up $15 in one month because of this. and, now my pause button doesn't work on any cycle so i can't even stop the cycle to reposition the clothes to see if it will spin properly. a big piece of junk for an expensive price. and why doesn't the dryer have an internal light when you open the door?
Hi there, Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the washing machine taking too long to wash clothes. Usually, this is due to load size and cycle type are the best places to start solving any of these problems. Don't worry we will surely notate your feedback about this matter. I highly recommend checking on these basic troubleshooting steps: Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Cycles and settings: https://www.samsung.com/us/support/answer/ANS00061937/ Recommended load size: https://www.samsung.com/us/support/answer/ANS00080262/ Please refer to this link for other basic troubleshooting steps: https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/ To know more about the operational guide, please see pages 31 to 38. https://downloadcenter.samsung.com/content/UM/202101/20210125152754531/WA3200T_DC68-03850D-02_EN_CFR_MES_R.pdf Please use this link for regular maintenance of your washing machine: https://www.samsung.com/us/support/answer/ANS00030150/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/warranty/?model=N0021454 If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144442617 Thank you for choosing Samsung. Have a great day. -Trisha-
Dream come true
[This review was collected as part of a promotion.] I am in love with my new washer, have never had one of this in the past. Is a good washer that I would highly recommend to all my family and friends. Leaves your clothes very clean and is amazing. The ActiveWave agitator and vibration is amazing since you can't hear the sound on the machine. Is not loud as the one I used to have. I have tried all the different settings but I love the deep wash and delicate as I have kids. I can fit more clothes than before. Would definitely like to try for a Samsung dryer.
I'm happy to hear how much you are enjoying the features. ^Pat
Effective but with limited functionality
Works fine and is a size and quality upgrade from our previous washer. The capacity is good and it gets clothes clean. Some of the cycle options are limited to what temp they allow which is not my favorite. The most frustrating thing is that there is no way to turn off the end cycle notifications. Our laundry is located directly next to the nursery in our house and I would prefer not to wake my sleeping baby with the little jingle.
Hi there, We understand your frustration about the washer's end cycle chime. We would love the opportunity to speak with you to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147426349) to help our team pull up your information when you message us. Thank you. -Kimberly
Yes,I would buy another one😊
[This review was collected as part of a promotion.] I bought this machine for our daughter.She is so happy with it, when ours broke we bought one for ourselves.We love it!We have also bought her and hubby the dryer for their anniversary.Not hoping my dryer breaks but when it does we will definitely get the set.At todays economy I really shopped around.This was definitely a great buy.
Great washer
[This review was collected as part of a promotion.] I love how quick and effective this machine works to get my laundry done! Not to mention the fact that this washer is almost silent so I never hear it running at night which is amazing, my old washer would wake me up from shaking so bad and being off balance
Don't buy this washer
I've had this washer now for 1 month and it's awful. It takes so much more water than my front loader to get the clothes all wet and all it does is push the clothes back and forth and doesn't seem to really do a decent job of washing. Clothes come out with the same stains as when they went in the washer. I called customer support today because I noticed that when I was washing with hot water the water was just warm and warm water was cold. I waited for the washer to fill and paused it to check the temp and I thought something was wrong with it. Was told that is how it is because of energy efficiency. What kind of crap is that?
We want to ensure your washing machine functions at its best, Liz O. Let us help you out. To address the issues with your washer. Click the links and the hyperlinks and watch the embedded video for tips. Samsung washing machine spins poorly (See steps A, B, E, and F): https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Clothes are not clean after washing in the Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ The washing machine fills with the wrong temperature water: https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-fills-with-the-wrong-temperature-water Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150833668, to help our team locate your information when you message us. Have a great day. -John


