Less than 3 years old, the washer constantly shakes violently and then stops the wash cycle with an error of "Unbalanced". Even if you wash just 4 t-shirts it will give the same error. My floor is completely level and I've tried every resolution Samsung has suggested. After some research, I discovered that many other people have the same problem with this washing machine and the issue is caused by faulty suspension rods. After hundreds of complaints I'm not sure why Samsung wouldn't consider this a recall and fix the recurring issue. Getting this serviced would be at least the cost of a new machine. I own several Samsung appliances but this one is definitely a lemon.

Do Not Buy! Save your Sanity!! I have currently been trying to wash 3 pairs of pajamas pants for the past 2 hours. It keeps going unbalanced and sounds like it is going to blow through the flow. This has been an ongoing nightmare. I will never buy a washer again with no agitator and I will never buy another samsung appliance.

[This review was collected as part of a promotion.] I love how quick and effective this machine works to get my laundry done! Not to mention the fact that this washer is almost silent so I never hear it running at night which is amazing, my old washer would wake me up from shaking so bad and being off balance

[This review was collected as part of a promotion.] My wife and I purchased this as a washer/dryer pair last year to replaced an old set that we had for almost 3 years. They have been phenomenal for us and have also withstood a flooded basement. They clean our stuff great and have a bunch of different settings for whatever you throw at it.

it was very difficult to find a washer that allowed water level selection. this one does. however, it is not at all good at handling blankets or towels, even when settings are adjusted as recommended in the manual. the machine gets unbalanced easily and uses extra water plus extends the cycle. sort of defeats the purpose of having such great capacity! i also didnt think that any machine would come without a way to turn off the end of wash chime but this one does not allow you to turn it off...and it is a full song, not just a brief chime. makes running the washer at night almost impossible since thr likelihood that it will wake someone up is high. there is also no volume control. but for the price and the ability to choose water level, i will keep it as 4 stars.

[This review was collected as part of a promotion.] This is my first Samsung washer and I couldn't be more pleased with my purchase! I'm able to wash large loads, including blankets and thick quilts without any problems. I love the water conservation features with four levels of water capacity along with the different cycles for how to wash each load. It's quiet and cleans thoroughly -- a great purchase!

Less than 4 years of owning, we've had issues of dirty residue accumulating inside having to perform self clean sometimes 1 or 2 times a month and a constant issue of unbalancing. The machine slams itself over and over signaling an unbalanced load, pauses then has to repeat itself making loads take hours upon hours if it actually completes a load. We're currently looking into servicing the unit but I am suspecting after doing much research on the unit that it will be all for naught since reports I have read is that repairs do not last and are highly expensive. We're looking into replacement washers as well that are NOT Samsung.

[This review was collected as part of a promotion.] This washer is pretty nifty. I love the glass top that allows you to peer inside. The washer automatically sets the water level to exactly the amount best suited for the size of the load which is super cool. So far the washer is very quiet, does not rattle at all and clothes come out clean. My only issues are that I am not a huge fan of the auto lock--I always am running back with a forgotten item and it is a pain to stop and resume. Also nowhere in the instructions does it say if you can use detergent pods. They don't really fit in the detergent dispenser which is disappointing. I called Samsung and they said pod detergents are fine but you need to throw them right in the drum and not in the detergent dispenser. The manual should really be updated to address that. The cycles seem really long compared to my old washer--usually over an hour! Otherwise, I am getting used to all the tech and it doing the 'thinking' for me. Recommend.

Clothes get clean but come out soaking wet. Have tried everything to no avail, the dry time per load now is double versus my old washer. Waste of electricity to dry a load for 90 minutes when it used to take 45. Without exaggerating, the clothes actually DRIP when you take them out of the washer, they are hardly wrung out at all.

we bought this washer in may and i wish we never purchased it. it has ruined so many pieces of clothing by stretching out the collars and shirts turning. we now have to take our clothes we don’t want ruined to the dry cleaner. samsung has sent 5 technicians out and while we agree there isnt a piece of the machine that is broken, it is still causing damage to our clothes. we are so dissatisfied and asked for an exchange but they said we have to buy a new one!! i am never buying from them again. brand new shirts and dresses have been destroyed. customer service has been a nightmare and we wait on hold for over an hour.