Customer reviews for Samsung 4.5 cu. ft. Top Load Washer w/ Vibration Reduction Technology+ forMember photos
+103 images
The worst
this by far is not a energy efficient washer. the time it takes to complete a load is ridiculous if the load becomes un balanced. i've spent several weekends wasting time washing clothes due to that. that's not the main kicker, it'll actually start itself over to go back thru the whole cycle again. i didn't buy a washer to end up taking my clothes to the laundromat i brought it to wash my clothes in the convince of my home. i also didn't buy to see an increase i my utility bill. it's a piece of garbage. not worth the price they're asking.
Hi Roddy, Thank you for reaching out to us, and we are glad to know that you are using Samsung products. We understand how important washers are, especially if we do some laundry during our busy schedules. We apologize for the inconvenience of the washer completing the cycle. Usually, you can resolve the unbalance by using the recommended load size guide. Don't worry will surely notate your feedback about this matter for a better product in the future. I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconveniences: https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/ Cycles, settings, and features on your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00061937/ The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ The washing machine displays an error code: https://www.samsung.com/us/support/troubleshooting/TSG01002001/ How to properly reset your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00087882/ You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime. https://www.samsung.com/us/support/answer/ANS00030150/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/WA45T3200AW/A4 If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144734277 Thank you for choosing Samsung. Have a great day. -Trisha-
Rethink Before Purchasing
(This review was collected as part of a promotion.) This product is not built to last. We purchases this product 5 years ago and have already had to fix it 3 times ! The warranty is terrible & they do not stand behind their products. As a large family who does laundry frequently we need a washer that we can relay on.
Hello, thank you for your review and feedback. We will pass your comments along to our store staff. If there is anything we can do to improve your experience, please feel free to let us know by contacting us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/). Thanks again.
Wash water is cold.
Bought washer based on review ratings. My washer does not manage the temperature resulting in all wash loads being in cold water. If I set it for hot only the water is warm. Technician from store where machine was purchased it checked hoses which were not blocked. Owner’s manual suggested that as a possible problem. The store from which washer was purchased replaced washer. It works no better. I pause washer to check temp. Still cold. Oddly enough, while we’re used to hot water being on left this washer’s connections have the cold on the left and hot on the right per instructions on the washer. The technician confirmed connections are correct. Second issue: there was an option for an agitator. I chose without. When washing bedding, part of the bedding remains above the water level even if set on High water level.
Greetings, We know how important the hot water on our washer is. We are happy to help. We would love to speak to you directly and get more information, so we can better assist you in the best possible way. Please feel free to get back to us via the following options below, as we look forward to helping you set up a visit with an authorized Samsung technician for your washer. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146090090, which will help our team pull up your information. ^Rainly
HORRIBLE
This has been the worst experience I've ever had with a washing machine. It's always off balance.🙄 It sounds like its going jump out the laundry room . We are so miserable. Please be ware!! Don't waste your money on this washing machine. I wouldn't even want it if it was free.
Hi MaryO, I can't imagine the inconvenience this has caused you. Let us get the washer back on track. Check out the link below for steps to take with your washer that becomes unbalanced. To access the complete instructions, click on the embedded words and select "No" under "Did this resolve your issue?" for more details. Samsung washing machine spins poorly https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1149837709) when you message us so our team can retrieve your information. Thank you. -Kimberly
Does not wring out the load
Clothes get clean but come out soaking wet. Have tried everything to no avail, the dry time per load now is double versus my old washer. Waste of electricity to dry a load for 90 minutes when it used to take 45. Without exaggerating, the clothes actually DRIP when you take them out of the washer, they are hardly wrung out at all.
Hi there, I can't imagine the inconvenience this has caused you. Let us get the washer back on track. Here are the steps to help us identify why your washer leaves your clothes soaking wet. Click on the embedded words and select "No" under "Did this resolve your issue?" to access the complete diagnostics and watch a video tutorial. Samsung washing machine spins poorly https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148320551) to help our team pull up your information when you message us. Thank you. -Kimberly
No issues!
[This review was collected as part of a promotion.] I bought this washer and dryer in December of 2020 when i bought my house. Has been working great so far. I honestly haven’t really tried all the settings. Lots of bells and whistles. Over all it’s a pretty solid machine
Do Not Buy
Less than 4 years of owning, we've had issues of dirty residue accumulating inside having to perform self clean sometimes 1 or 2 times a month and a constant issue of unbalancing. The machine slams itself over and over signaling an unbalanced load, pauses then has to repeat itself making loads take hours upon hours if it actually completes a load. We're currently looking into servicing the unit but I am suspecting after doing much research on the unit that it will be all for naught since reports I have read is that repairs do not last and are highly expensive. We're looking into replacement washers as well that are NOT Samsung.
Hi Kruger, Consistently having to step in during cycles and manage load balancing can understandably take away from the convenience a machine like this is meant to provide. Let us assist you. I have shared a Samsung link below that can help with your experience. The link has six checkpoints, with each checkpoint providing steps to guide you. You may skip checkpoint three as it is for front-load washers. Each checkpoint may provide a hyperlink for additional help. Samsung washing machine spins poorly: https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Another link shared below is to help with the upkeep/cleanliness of your washing machine. As indicated therein, it is recommended to run a self-cleaning once a month. It would be best to go through the link and each scenario. The link has embedded videos that you can watch, as well as hyperlinks to visit for additional information. How to clean your Samsung washer: https://www.samsung.com/us/support/answer/ANS10003197/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149224865 to help our team pull up your information. Leo
Beautiful and Quiet!
[This review was collected as part of a promotion.] Our new Samsung washing machine works beautifully! And it's so quiet, we don't even know it's running. This machine has a lot of helpful settings but its not over-done or complicated. We are very happy we decided to try Samsung this time-------it's our first Samsung appliance and we love it!
Short lifespan - avoid if possible
I bought this less than 4 years ago, and it has started making an awful grinding noise whenever the drum spins. Sounds like there is failing bearing. It is so loud, that even with it behind a door, and on the other side of the house, it is deafening. Samsungs official support pages all assume any unpleasant sounds are because you installed it wrong, and as such there is no guidance on how to figure out which bearing is bad or how to replace it. Washer worked fine until recently, but this is less than a year after the 3 year extended service contract expired. Talk about planned obsolescence.
A washer is one of the household's most relied appliances, crmarvin. Let's ensure your unit is in tip-top condition. The link below will help you address the noise from the washer. You can learn more by checking the hyperlinks and watching the embedded video. Samsung washing machine is noisy: https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Should you need more assistance with the washer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148087126) to help our team pull up your information when you message us. Have a great day. -Ernest-
STAY AWAY
longtime samsung customer with phones, tv's etc. i decided to try their washer/dryer. stay away from this washer! the washer is under repaired for the second time. brand new, came defective no hot water coming out of the washer. the technician replaced the computer board and the control console. how is that possible? 2 repairs in a few weeks. we had a kenmore washer/dryer for over 30years no issues until it finally gave out. samsung customer service was no help, all they did was read from the script. bought a brand new defective washer in repair twice already. stay away. samsung - stick with phones and tv's , washers are not your thing.
Thank you for informing us, Rich. Kindly utilize the link below to help you with your washer. I have shared the user manual for your model to properly install the water hose to get a hot water supply. Turn to pages 20-22 for reference: https://downloadcenter.samsung.com/content/UM/202207/20220715140549641/WA3200T_DC68-03850D-04_EN_CFR_MES_R.pdf If you have further questions or inquiries, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145104457, to help our team pull up your information. Thank you for being a valued Samsung customer. Have a great day. ^Chrystel