Hello there, Our goal is to assist you at any time. We want to engage in a direct discussion with you to understand your overall thoughts on this experience, review your options, and discuss any other concerns you might have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150621792, to help our team locate your information when you message us. Have a great day. -John

Hi Chris, We understand your frustration and have provided a couple of resources to help with the draining and spinning issues you mentioned. For additional information on draining and spin performance, please see the guides below: https://www.samsung.com/us/support/troubleshoot/TSG10007110/ https://www.samsung.com/us/support/troubleshoot/TSG10003486/ Samsung truly values your business. Glaiza Samsung Care

The washer plays an important role in keeping your clothes clean, Nik and Paul. Let's get the information you need to ensure your washer completes a cycle. The link below will guide you step by step to make sure the washer performs well and learn more by checking the hyperlinks and video. Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Should you need more assistance with the washer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day, -Ernest-

Hi there,<br /><br />We understand the importance of a working washing machine in your household. Let&#39;s get this taken care of.<br /><br />Please refer to the resources below to rectify your concerns with your washer. Please click the link and the hyperlinks for tips.<br /><br />Samsung washing machine spins poorly (See steps A, B, E, and F):<br />https://www.samsung.com/us/support/troubleshoot/TSG10003485/<br /><br />Should you ever need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us<br /><br />Please provide us with this reference number, 1149170686, to help our team pull up your information when you message us.<br /><br />Have a great day.<br /><br />-John

We aim to provide a hassle-free experience while using your washer, Mike. Let us help you.<br /><br />We suggest referring to the resources below to address your washer&#39;s performance. Please click the link and the hyperlink for tips.<br /><br />The washing machine has a burning smell:<br />https://www.samsung.com/us/support/troubleshooting/TSG01108629/#washing-machine-has-a-burning-smell<br /><br />Should you ever need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us<br /><br />Please provide us with this reference number, 1149239081, to help our team pull up your information when you message us.<br /><br />Have a great day.<br /><br />-John

Greetings, We know how frustrating it can be to have a washer not working the way it should be. Let us help. Here is a link for troubleshooting steps for your washer that doesn't rinse well; kindly click the embedded words. Clothes are not clean after washing in Samsung washing machine. https://www.samsung.com/us/support/troubleshooting/TSG01108627/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148841400) to help our team pull up your information when you message us. Thank you. -Ricardo