Hello there, We understand how frustrating it is when a washer no longer spins correctly, even when empty. We’re here and willing to help. Please follow the guide below for concerns related to a washer that does not spin properly, and click on the embedded link for additional troubleshooting support: Samsung washing machine does not spin at all http://www.samsung.com/us/support/troubleshoot/TSG10003486/ If the issue continues after following the guide, please contact us so our team can review your situation and assist with next steps. You can reach us here: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152106265), so our team can pull up your information. Thank you! ^Joshua

We strive to assist you at any time, Misrika. We want to speak with you to offer support, review your repair options, and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150740851, to help our team locate your information when you message us. Have a great day. -John

Hello there, Our goal is to assist you at any time. We want to engage in a direct discussion with you to understand your overall thoughts on this experience, review your options, and discuss any other concerns you might have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150621792, to help our team locate your information when you message us. Have a great day. -John

We aim to provide a hassle-free experience while using your washer, Mike. Let us help you.<br /><br />We suggest referring to the resources below to address your washer&#39;s performance. Please click the link and the hyperlink for tips.<br /><br />The washing machine has a burning smell:<br />https://www.samsung.com/us/support/troubleshooting/TSG01108629/#washing-machine-has-a-burning-smell<br /><br />Should you ever need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us<br /><br />Please provide us with this reference number, 1149239081, to help our team pull up your information when you message us.<br /><br />Have a great day.<br /><br />-John

The washer plays an important role in keeping your clothes clean, Nik and Paul. Let's get the information you need to ensure your washer completes a cycle. The link below will guide you step by step to make sure the washer performs well and learn more by checking the hyperlinks and video. Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Should you need more assistance with the washer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day, -Ernest-

Hi there,<br /><br />We understand the importance of a working washing machine in your household. Let&#39;s get this taken care of.<br /><br />Please refer to the resources below to rectify your concerns with your washer. Please click the link and the hyperlinks for tips.<br /><br />Samsung washing machine spins poorly (See steps A, B, E, and F):<br />https://www.samsung.com/us/support/troubleshoot/TSG10003485/<br /><br />Should you ever need more assistance, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us<br /><br />Please provide us with this reference number, 1149170686, to help our team pull up your information when you message us.<br /><br />Have a great day.<br /><br />-John