Customer reviews for Samsung 5.5 cu. ft. Top Load Washer w/ Super Speed Wash forMember photos









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Awesome Washer
[This review was collected as part of a promotion.] I was so excited to receive my Samsung Washer and Dryer! Samsung is my preferred brand! We recently moved and the washer and dryer that came with our new home was not Samsung... So, of course, I had to replace them! My washer is slightly bigger than my previous Samsung Washer we had before moving. This washer is also much bigger than the washer that came with our home. I appreciate the big tub! This allows me to do bigger loads of laundry and even wash our bedding! The only downside is that as a short person, the tub is really deep! The clothes at the very bottom are hard to reach, even on my tip toes! As a mom and dog mom, I find myself doing laundry at least once a day. I am always washing towels and blankets and clothes in between! Connecting the washer and dryer to the SmartThings App was incredibly quick and easy! My favorite features of the Samsung washer are the super speed wash, soft-close lid, the variety of washing cycles, and the Energy Star rating. As for the Samsung dryer, I am excited about the Steam Sanitize+ option. This option is said to kills 99.9% of germs and bacteria, 95% of pollen, and all dust mites. There are also a variety of drying options!
Great Washer!!!
[This review was collected as part of a promotion.] They look so nice in my laundry room. I’m so glad Samsung brought back the agitator in the washers. I can tell difference between my old washer and my new Samsung with the agitator, close lock much cleaner than before . Even the quick wash cycles does great job cleaning the clothing. With built-in Wi-Fi I can control my cycle from anywhere. I will tell my family to place their clothing in the machine and I will take care of turning it on. With the large capacity I can wash the whole family loaded in one cycle makes my job much easier and saves on water and electricity. This is a great washer and dryer set. I totally recommend it.
Good washer but making a noise
[This review was collected as part of a promotion.] The washer gets the job done! It's a larger washer therefore it can handle more clothes but after a couple of weeks it now makes a knocking noise like one of the balancing springs is getting worn. This noise occurs only on the wash cycle and when you're taking the clothes out of the washer. The wifi functions are nice also but takes practice to get used to.
Samsung stick to Electronics
I purchased this washing machine a few years ago, and unfortunately, it has not met my expectations. The machine frequently experiences unbalanced loads, resulting in extended cycle times and repeated interruptions. Additionally, water continuously runs during the spin cycle, even after the machine indicates an unbalanced load. This issue necessitates manual intervention to prevent the machine from transitioning from a spin-only cycle to a regular cycle, leading to excessive water and electricity consumption. Consequently, I have resorted to using a laundromat until I can obtain a replacement machine. Based on this experience, I respectfully suggest that Samsung focus primarily on electronics, as appliances do not appear to be their area of expertise.
Niki, we understand how this affects your laundry routine. Let's share some tips to get the washer to perform well. If the washer experiences unbalanced loads, we highly recommend following the troubleshooting guide below to help maximize its performance. Please click on the embedded words and choose the "Did this resolve your issue?" option to access the complete diagnostic. Also, kindly watch the video included. The Samsung washing machine spins poorly: https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147611937) to help our team pull up your information. Have a great day. ^Camille
Good modern features!
[This review was collected as part of a promotion.] I am enjoying my new Samsung washer, especially playing with the many cycle options it has and using the App. Some highlights of the features of the washer in this set are as follows - 1) Ability to download cycles is unique. the set up was easy to follow 2) The washer is very large capacity. This is helpful for large families or bulky items. 3) There are multiple setting and temperature features. This is very handy if you need to vary cycles to to content of the fabric. You can change the temp, speed of cycle, rinse cycles. 4) I really like the ability to add more rinse cycles - this is helpful if someone has sensitive skin. 5) I like the ability to delay the wash periods as well. Having a smart washer is a handy and unique feature. 6) It is relatively quiet to operate 7) I like that it is energy efficient and seems to use the minimum amount of water required. 8) There is a detailed manual that prints online that gives detailed instructions on how to operate the washer. This is easy to read and handy - it would have been great if this was included so I did not have to print or download and save, but it is helpful and not printing saves trees. Some of the characteristics I think could use improvement - 1) While I like the capacity of the washer - it is very tall and I cannot reach the bottom of it without a stool. This is a significant disadvantage. I am 5'4" or reference, but I don't think a 5'6" person could reach the bottom either. The design needs to be flattened a bit - it is just too tall. 2) The quick cycle only works with small loads. - it references 4lbs in the manual, but what does that mean? it takes a lot of clothes to make 4 lbs - is that wet clothes. I tried to quick wash a down blanket and the top would not get wet so obviously it did not get clean. There needs to be a quick cycle for heavy items. 3) I am still experimenting with super speed, but the cycle times are very long. 4) The soap dispenser stays wet - I have not had a problem with odor yet, but I am concerned about that. Overall, I think this washer has met my expectations so far. There are a few items above that I think can use improvement. However, overall the clothes seem to come out clean. The set looks very nice and modern. The washer is very large capacity which is excellent. I have not had any issues with stains not coming out the first wash. Overall, I think Samsung has made a good washer.
Smart, Efficient, and Sleak!
[This review was collected as part of a promotion.] I love my wssher. It is quieter than my previous washer. I love that I am able to connect through my smartphone, and is able to get notifications when the cycle is complete. As well as having to start or restart a cycle.
Great washer with smart features
[This review was collected as part of a promotion.] I bought this washer 3 months ago and very satisfied with this product. It operates very silently with easy to use smart features and clean the clothes as expected. I am really impressed with the option to receive notifications in connected devices.
NO separate spin cycle; at end, heavy items WET
has Energy Star rating, most likely because spin is 750 rpm. (front loaders more like 1200 rpm). leaves items like jeans, flannel wet. increased my dry time x2. Energy savings??? Also no separate spin- only cycle ; this would allow one to reorganize the clothes and drain more water. on the plus side: deep fill, deep wash provides water to roughly 3/4 full, so real capacity is less, closer to 4cft, but that is still good. Does not clean as well as I would like, but good enough for today's machines. I would LOVE this machine if the spin was repeatable as a separate cycle OR they brought up the spin to 1000-1100 rpm. Lose the useless Energy Star designation and give us a machine that is AMAZING in flexibility.
Greetings, The washing machine is a reliable companion in keeping your clothes clean. Let's get the information you need to make sure your clothes get the best wash possible. The following link will guide you to ensure that your clothes come out clean after each cycle. For additional information about using the washer, please refer to the hyperlinks provided. Clothes are not clean after washing in Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ Should you need more assistance with the washer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146726360) to help our team pull up your information when you message us. Have a great day, -Ernest-
Excellent purchase
[This review was collected as part of a promotion.] I purchased a few months ago to replace my old Samsung washer and am happy I did! At first, I replaced with a competitor but within the first two hours of testing I was on the phone scheduling a return pick up. The other brand was so loud that it could be heard on the other side of my home. Quickly went to a different vendor and purchased Samsung. So pleased with all the settings and it sounds much quieter than returned competitors product.
AWFUL
DO NOT BUY. Samsung lasts 2 years max. Then breaks, just as the warranty expires. We have to “babysit” our washing machine. It takes up to 2.5 hours for one load because each load goes off balance when spinning. So much water wasted. Went to my mom’s condo to do her laundry in her community laundry room because her Samsung stackable washing machine’s belt shredded (causing major plumbing issues), 2 weeks after 2 week warranty expired. Her community washer was a Samsung (same as mine). It took 2.5 hours to do one load because it kept going off balance on spin cycle. I had to readjust laundry and restart spin cycle 7 times, just like home machine. Do not buy!
Rj101, we aim to provide a hassle-free experience while using your washer. Let us help you. We recommend checking the resources below for steps to take if the washer goes unbalanced. Please click on the embedded word and choose the "No, Did this resolve your issue?" option to access the complete diagnostic. Samsung washing machine spins poorly https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you need more assistance with your mother's washing machine belt, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148691385) to help our team pull up your information. Have a great day. ^Camille







