Customer reviews for Samsung 5.5 cu. ft. Top Load Washer w/ Super Speed Wash forMember photos
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7100 Series Washer Capacity for Days
[This review was collected as part of a promotion.] I am loving all of the settings on this washing machine. Clothes are coming out clean and well rinsed. The capacity is INSANE. I recently had house guests and in the span of a week washed linens for 5 beds. Thanks to this washing machine it was no big deal! Love the app notifications. We have a kiddo that has a separate residence on the property and he can put his clothes in and not wonder when they're finished. The app lets him know when it is time to swap them out. Also a very attractive unit. Very pleased!
Worst Appliance Ever
I bought the Samsung top loading 5.5 cu washer and the matching smart electric dryer. What a joke of a product. It is the worst appliance I have ever purchased. The washer puts holes in all my clothes, It is constantly unbalanced when I wash larger items, and uses a TON of water. The dryer has to be run 2 times before everything is dry. I wish I had never bought this.
Hello there, We understand the frustration if your clothes come out damaged after using the washer and the dryer does not heat enough. Allow us to help. Here is a guide to help if your clothes are torn after using the washer. Please choose "Clothes are torn, ripped, or shredded." Kindly click on the embedded word. Laundry is stained or damaged after using Samsung washing machine https://www.samsung.com/us/support/troubleshooting/TSG01108628/ If the washer experiences unbalanced loads, we highly recommend following the troubleshooting guide below to help maximize its performance. There are embedded links; kindly visit them. The Samsung washing machine spins poorly: https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Below is a link to help you diagnose if your dryer is not hot enough. Please click on the embedded word. Clothes are not dry after using Samsung dryer https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147619361) to help our team pull up your information. Have a great day. ^Camille
Perfect size and great features
[This review was collected as part of a promotion.] So happy I made the decision to get this washer. It has a huge 5.5 barrel after it was setup I instantly washed my king blanket. It didn’t even take up half the washer! I love that it has the handwashing nozzle and it’s easy to use with a push of a button. Definitely a life saver in moments of need.
Love Love the top loader and no agitator
[This review was collected as part of a promotion.] I wanted the front loader but the bending down was not want I was used to. I was brought up with top loaders from when I was very young and so I bought this beautiful top loaders with no agitator. It's big enough for comforters and my pillows with out taring apart. Very happy with my decision.
Extra-Large Capacity Smart Top Load Washer
[This review was collected as part of a promotion.] Nice design and large cabpacity, but it leaves detergent residue on dark colored fabric. We've tried several brands of detergent and we follow Samsung's guidelines regarding how much to use. It's frustrating, and we never had that issue with either of our Samsung front loading machines.
Hi there, The washer provides convenience in every household. Let’s gather the information you need to ensure your clothes are clean after each cycle. The links below will help you ensure that you have clean clothes. Please select the scenario that best fits your situation and learn more by checking the hyperlinks. Laundry is stained or damaged after using Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108628/ Should you need more assistance with the washer, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149441121) to help our team pull up your information when you message us. Have a great day, -Ernest-
Worst Purchase EVER!!!
One of the worst purchases I’ve ever made! The washer doesn’t fully wash clothes. Full or half loads. Doesn’t matter. Parts of clothing are literally dry when the cycle is done. Also, I’m 5’3….I break my back bending over and trying to reach the clothes at the bottom. And the dryer!!! Is a nightmare! It stops when it senses your laundry is dry. When it’s not all the way dry. And you can’t override its settings.
We greatly appreciate you sharing your experience with washer Tiffany, To help improve the washers' performance, please see the link and hyperlinks within The clothes are not clean: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ TO help with the dryer, please see the link below. Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148587236) to help our team gather your information. Have a great day. ^Charles
Worst washing machine ever
The worst washing machine EVER. Can not wash anything without it going off balance. Want to wash one towel? Nope off balance. Want to wash 4 towels? Nope off balance. Basket of laundry? Off balance. Do not buy this washing machine unless you want to spend hours doing any sort of laundry for one load.
Hello, We know the disappointment of dealing with an unbalanced washer. Let us help. To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached. Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016 We have also provided the user manual for your model. See page 58 for other actions when the washer vibrates excessively. https://downloadcenter.samsung.com/content/UM/202505/20250515141711491/OID67143_IB_WA7100C_EN_250514.pdf Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149267911) to help our team pull up your information when you message us. Thank you. -Angelica
Great washer with smart features
[This review was collected as part of a promotion.] I bought this washer 3 months ago and very satisfied with this product. It operates very silently with easy to use smart features and clean the clothes as expected. I am really impressed with the option to receive notifications in connected devices.
Does not agitate
I bought the Samsung model WA54CG7105AV with the agitator and the agitator does not agitate my laundry. Had 2 technicians come and say they’ve had customers complain about the same thing. But because I bought it 3 weeks ago thinking there was a problem with it that’s why I had 2 technicians come to look at it I am unable to return or get the product swapped. I am very disappointed and unsatisfied with this product and I was told there’s nothing anyone can do. So I have to deal with this washer that does not wash my laundry until I can save money to buy a new washer. This has been a total nightmare. Please save yourself and not buy the agitator one.
We understand the importance of a working washing machine in your household, MayB. Let us help you out. Please refer to the resources for solutions to your concerns with your washer. Please click the link and hyperlinks and watch the instructional video (if available) for tips. Samsung washing machine spins poorly (See steps A, B, E, and F): https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150774829, to help our team locate your information when you message us. Have a great day. -John
Samsung has just raised the bar again
[This review was collected as part of a promotion.] Samsung has just raised the bar again for all its competition. Their new 5.4 cubic foot extra large capacity smart washer is unbelievable. It now comes with an active water jet so you can pre-treat your laundry before you start the wash cycle, speaking of that it has 12 preset wash Cycles. With Samsungs new technology, this washer reduces noise and vibration. This new washer has a soft closing lid so it doesn't slam, it's self-cleaning, it has 10 different wash options, five different temperature settings, and five different soil settings. Plus with the filters, it also helps to remove pet hair from your laundry. This thing is absolutely awesome. We did several loads this week and I can wash a full load of clothes now in 28 minutes. If you use the SmartThings app you can monitor the wash cycles and schedule the washer to start or stop