Hi Mell, It’s definitely disappointing when something you rely on every day stops working after only a year. Let us help. I’ve shared a Samsung support link below that offers steps and resources that may help improve your experience. It includes helpful hyperlinks you can explore for more guidance: Samsung washing machine power issues: https://www.samsung.com/us/support/troubleshooting/TSG01203022/#washing-machine-will-not-turn-on-or-turns-off-by-itself Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150328656 to help our team pull up your information. Leo

Hello, We understand that dealing with a washer that stopped spinning can be disappointing. Let us help. Below is the troubleshooting link to help with the washer that does not spin at all. Samsung washing machine does not spin at all: https://www.samsung.com/us/support/troubleshoot/TSG10003486/ You may also refer to page 59 of the user manual for other recommended actions when the washer does not spin. https://downloadcenter.samsung.com/content/UM/202505/20250515141711491/OID67143_IB_WA7100C_EN_250514.pdf Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1150239485 to help our team pull up your information when you message us. Thank you. -Angelica