Hello, thank you for taking the time to let us know about your experience with one of our older products. We are always looking to improve our products and want to avoid these issues with our office chairs. Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773 for warranty assistance if you ever purchase any of our products. We look forward to making this right.

Hello Trooper, thank you for providing feedback, your opinions and suggestions are very important to us. The leather used on these chairs is bonded leather, which is thinner leather than genuine leather so the life expectancy on the cushions is shorter. However, we would be more than happy to assist and look further into the issues you are experiencing as we are always looking to improve our products and customer satisfaction. Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773. We look forward to making this right.

Hello Fabiolga, we are sorry to hear that your chair arrived with a damaged arm. You are always more than welcome to return your purchase through the retailer, the reason we put a label on the chair is because we are the warranty company and can send you new arms free of charge rather than having to return it. If you require additional assistance, please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773.

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.