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Customer reviews for La-Z-Boy Alston Big & Tall Executive Chair, Supports up to 350lbs, Assorted Colors for
La-Z-Boy Alston Big & Tall Executive Chair, Supports up to 350lbs, Assorted Colors
4.5 out of 5 stars
stars1,200 ratings606 reviews
  1. 5 stars76% (916)
  2. 4 stars11% (134)
  3. 3 stars4% (46)
  4. 2 stars3% (31)
  5. 1 star6% (73)
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Showing 601-606 of 606 reviews
Nov 26, 2018
Texan
1 out of 5 stars review

Hate this chair

I bought this a little over 1 year ago, and if I could take it back I would. It tilts forward enough that when I sit back on the chair I slide off of it. I would not recommend buying this chair

Helpful?2T7ODVWZMIPF13624717964
reply from Supplier Response

Hello, thank you for taking the time to let us know about your experience with one of our older products. We are always looking to improve our products and want to avoid these issues with our office chairs. Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773 for warranty assistance if you ever purchase any of our products. We look forward to making this right.

Dec 19, 2022
TROOPER
1 out of 5 stars review

BAD OFFICE CHAIR IT SAID UP 350 I AM ONLY 237

I bought this chair about 2 yr a go the so call leather is lifting up and the chair as been lending for months I turn it over and the base of the bottom bracket crack,Been leaning for at lease 6 months or more need help and it is a LAZ BOY

Helpful?2T7ODVWZMIPF13624717964
reply from Supplier Response

Hello Trooper, thank you for providing feedback, your opinions and suggestions are very important to us. The leather used on these chairs is bonded leather, which is thinner leather than genuine leather so the life expectancy on the cushions is shorter. However, we would be more than happy to assist and look further into the issues you are experiencing as we are always looking to improve our products and customer satisfaction. Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773. We look forward to making this right.

Jun 21, 2021
Fabiolga
1 out of 5 stars review

Came broken

Chair has a broken arm and the box says don't return to store call an 800 number what the heck!

Helpful?2T7ODVWZMIPF13624717964
reply from True Customer Service

Hello Fabiolga, we are sorry to hear that your chair arrived with a damaged arm. You are always more than welcome to return your purchase through the retailer, the reason we put a label on the chair is because we are the warranty company and can send you new arms free of charge rather than having to return it. If you require additional assistance, please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773.

Mar 8, 2022
Na
3 out of 5 stars review

Not comfy after a while

Chair was nice and comfy the first 2 months. Would not reccomend.

Helpful?2T7ODVWZMIPF13624717964
reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Feb 18, 2022
rubbercitygirl
5 out of 5 stars review

Pure Comfort

This chair is so comfortable compared to any other office chair!

Helpful?2T7ODVWZMIPF13624717964
Jan 13, 2022
ben dover
1 out of 5 stars review

Poor quality

Bonded leather started peeling off after 3 years

Helpful?2T7ODVWZMIPF13624717964