Customer reviews for La-Z-Boy Alston Big & Tall Executive Chair, Supports up to 350lbs, Assorted Colors

Customer reviews for La-Z-Boy Alston Big & Tall Executive Chair, Supports up to 350lbs, Assorted Colors for

La-Z-Boy Alston Big & Tall Executive Chair, Supports up to 350lbs, Assorted Colors

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4.5 out of 5 stars

stars1,200 ratings606 reviews

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Showing 591-600 of 606 reviews

Mar 30, 2021

N V

2 out of 5 stars review

Leans to one side

Product is only 4 weeks old and already leans/tilts to one side. I am decent build and less than 200 lbs. Going back to the store.

Helpful?

reply from Supplier Response

I'm sorry you are having that issue. It sounds like you need a seat plate. Please contact us at service@trueinnovations.com or call us at 800.379.9773 so we can help you out.

Apr 18, 2023

Steph

1 out of 5 stars review

was great for 6 months then broke.

chair lasted just over 6 months the started tipping to the side and wobbling. I can no longer use it and can't figure out what is causing the wobble.

Helpful?

reply from True Customer Service

Thank you for letting us know that you are having chair troubles! Please contact our customer service team at 800-379-9773 so that we can troubleshoot to determine what part you need. We can send whatever components will fix the chair (to me it sounds like you might need a new seat plate)

Aug 19, 2020

2 out of 5 stars review

Office chair

The chair wouldn't stay up the back will lay down. The leather ripped, and foam came out. Wouldn't buy if you weigh over 250

Helpful?

reply from Supplier Response

I'm sorry you are having that issue. It sounds like you need a new back cushion. Please contact us at service@trueinnovations.com or call us at 800.379.9773 so we can help you out.

Jun 28, 2019

John

1 out of 5 stars review

Very Stiff

Almost impossible to recline without real effort. Sits up too high for my desk. My legs will not go under my keyboard which is 23 inches.

Helpful?

reply from Supplier Response

Hello John,<br /><br />We are sorry to hear that the chair is sitting too high and not reclining easily. Please feel free to contact us at 800-379-9773 or at service@truedesigns.com We hope to hear from you.

Jan 30, 2023

Mountainrich

5 out of 5 stars review

Arrived fast, very easy to assemble and comfortable for long term use. After 1 week of use it seems that chair will give good service.

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Sep 6, 2021

Johnny

2 out of 5 stars review

Not so good

While comfortable, the recliner's feature failed. So much for Lazy Boy. Disappointed. Back to a basic office chair I guess.

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Oct 4, 2021

Stephen

2 out of 5 stars review

Multiple issues

Several scratches throughout, damaged box and one of the switches will not click into place had to glue. Comfortable

Helpful?

reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Apr 6, 2019

Mark

1 out of 5 stars review

TRASH

This is the worse chair I have ever sat in. You can't sit up straight in it. It cuts off the circulation in your leg. I hurt for hours if I sit in it more the 10 minutes. I would sit on the floor before I would ever buy a LA-Z-Boy any thing

Helpful?

reply from Supplier Response

Hello Mark, <br />We're really sorry to hear that you;re not completely satisfied with your chair. If there is anything our customer service team can do to assist please feel free to contact us at (800) 379-9773 or at service@truedesigns.com.Thanks!

Nov 26, 2018

Texan

1 out of 5 stars review

Hate this chair

I bought this a little over 1 year ago, and if I could take it back I would. It tilts forward enough that when I sit back on the chair I slide off of it. I would not recommend buying this chair

Helpful?

reply from Supplier Response

Hello, thank you for taking the time to let us know about your experience with one of our older products. We are always looking to improve our products and want to avoid these issues with our office chairs. Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773 for warranty assistance if you ever purchase any of our products. We look forward to making this right.

Jan 7, 2022

1 out of 5 stars review

Poor Quality

Base of chair that connects the up/down thing to bottom of chair, weld failed and almost fell out of chair. I'm in the neighborhood of 250lbs and this is listed as a “big and tall” chair????

Helpful?

reply from Supplier Response

Hello, we are very sorry to hear that the welding on the base failed and almost caused you to fall out of your chair. It sounds like your product is in need of a replacement seat plate and gas lift. Our warranty team is ready to help! Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773. We look forward to making this right and further assisting