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Customer reviews for La-Z-Boy Alston Big & Tall Executive Chair, Supports up to 350lbs, Assorted Colors for
La-Z-Boy Alston Big & Tall Executive Chair, Supports up to 350lbs, Assorted Colors
4.5 out of 5 stars
stars1,200 ratings606 reviews
  1. 5 stars76% (916)
  2. 4 stars11% (134)
  3. 3 stars4% (46)
  4. 2 stars3% (31)
  5. 1 star6% (73)
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Showing 551-560 of 606 reviews
Oct 24, 2018
Smitty
5 out of 5 stars review

Verified Purchase

Great Chair for the price and comfortable.

Love the great big chair!!!

Helpful?2T7ODVWZMIPF13624717964
Oct 25, 2018
ginny
5 out of 5 stars review

Verified Purchase

Comfortable chair

My husband and I are very pleased with our new chairs.

Helpful?2T7ODVWZMIPF13624717964
Apr 7, 2019
Harold
1 out of 5 stars review

Verified Purchase

Great features and comfort

This chair is the best office chair I have ever had.

Helpful?2T7ODVWZMIPF13624717964
reply from Supplier Response

HI Harold, <br />We hope that you're enjoying your chair!

Aug 19, 2022
Tom in Vegas
5 out of 5 stars review

Assembled in less than 5 minutes.

Not only is it a comfortable, well made, sturdy office chair at a fantastic price, but I had it assembled it less than five minutes. I went to my office on Saturday morning to put it together and had the rest of the morning to myself.

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Oct 4, 2021
bs45
5 out of 5 stars review

Comfort!

Best computer chair I've ever owned. I returned my gaming chair for this and it was the best thing I've ever done. Don't buy if you aren't 6ft or taller though. Your feet will he dangling

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Dec 5, 2019
Cwan
2 out of 5 stars review

I love the chair, but it sinks when I sit in it!

I love everything about this chair except for the fact that it sinks when I sit on it. I weigh 212 lbs. so it can't be that I weigh too much. We have tighten everything and it still continues to sink! Please, somebody help me!

Helpful?2T7ODVWZMIPF13624717964
reply from Supplier Response

I am sorry to hear that. It sounds like you need a new gas lift. We are more than happy to assist with that. Can you please contact either service@trueinnovations.com or call 800.379.9773? That way, we can go ahead and start a warranty claim for you and have that part shipped out.

Dec 1, 2021
Rod
1 out of 5 stars review

BOOOOO HISSSSSSSS

hydraulic piston broke after only 6 weeks - the chair was very comfortable but after only 6 weeks the cylinder failed and it would not stay in the risen position. Returned it to Sam's and will look elsewhere for a good chair.

Helpful?2T7ODVWZMIPF13624717964
reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service&#64;trueinnovations.com, or call (800) 379-9773.

Aug 20, 2019
beep chirp whirr
1 out of 5 stars review

Cylinder failing after <6 months...

I moved recently, and went to replace my office chair. I've had good luck with chairs from Sam's, and my previous one I'd had for something like 8 years. I purchased this chair on 13 March, and here it is, 20 Aug, and the cylinder won't stay raised for more than 20 minutes at a time. I'm a tall guy, and the chair works great - at full height. Once it collapses down, however, it becomes super uncomfortable for me. Not sure if I just got a bad cylinder or what. Most of the rest of the chair is great, but the cylinder is making it unusable for me.

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reply from Supplier Response

Hello, we’re sorry to hear about these issues you’re having with this office chair. If there is anything our customer service team can do to help, please feel free to contact us at (800)379-9773 or at service@trueDesigns.com

Mar 8, 2021
Jimmy
2 out of 5 stars review

Chare designed to break, don't buy it.

Don't buy this it's literally designed to break after about a year or two. The arm rests are attacked to the chair by what basically amounts to a wooden plug that's not attached to anything but the arm rest. The stitching is literally designed to give way over time and there's even a pullable plastic tab near the back of the arm rest that's designed to tear the stitching and it serves no other purpose. Eventually what you'll be left with is a big gaping hole in the side of the back of your chair where, it will begin with the arm supports feeling just slightly loose then one day it will just rip open. You may even be physically injured by it. This could have very easily have been prevented by attaching the wooden plug to the plank that braces the back of the chair instead of simply having it float in the stuffing of the chair, this is a hidden weakness in the design of a chair that's made to only APPEAR sturdy.

Review from walmart.com
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Jun 15, 2020
GLR58
2 out of 5 stars review

Seat cushion does not support 220 lbs.

The Alston is of very poor quality for a La-Z-Boy product. Come to find out it is actually made in China by True Innovations for La-Z-Boy. The size is appropriate for a big and tall chair. At 6 ft. 220 lbs., the chair is almost too big for me. However, the seat cushion is made of cheap low-density foam causing me to bottom out even at my weight. Feels like I am sitting on a board. My old worn out Serta seat cushion did not flatten out like this one. I would return except I am in process of returning another chair that was too small but provided way better support. Hopefully the memory foam cushion I am buying will make this chair usable. I will be reluctant to buy any La-Z-Boy products after this.

Helpful?2T7ODVWZMIPF13624717964
reply from Supplier Response

Thank you for your feedback. If you ever need service on your chair please don't hesitate to contact us at service@trueinnovations.com or give us a call at 800.379.9773.