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Customer reviews for La-Z-Boy Alston Big & Tall Executive Chair, Supports up to 350lbs, Assorted Colors for
La-Z-Boy Alston Big & Tall Executive Chair, Supports up to 350lbs, Assorted Colors
4.5 out of 5 stars
stars
1,200 ratings606 reviews
  1. 5 stars76% (916)
  2. 4 stars11% (134)
  3. 3 stars4% (46)
  4. 2 stars3% (31)
  5. 1 star6% (73)

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Showing 181-190 of 606 reviews
Jan 25, 2019
ronsnider1
1 out of 5 stars
1 out of 5 stars review

Poor quality

I have had this chair for less than three years and the material began peeling off the seat and arm rests within the first year. It now looks awful since about one-third of the covering has peeled off. The material is cheap and will flake off pretty quickly, so I would not advise purchasing this product.

Helpful?2T7ODVWZMIPF13624717964
reply from Supplier Response

Hi there. We are so sorry to hear that your product has not lived up to your expectations. We would truly appreciate the chance to correct this issue with your chair. Please feel free to contact our customer service team so that we can fix your chair under its warranty. We can be reached at (800) 379-9773 or at service@truedesigns.com.

Jun 30, 2023
Florida
1 out of 5 stars
1 out of 5 stars review

Bad frame quality

Bought this chair years ago, last week back support came out look like weak frame as it broke off .i Weigh around 200 LB so way under their support limit. I try to contact lazyboy ,enter my area code there is no support available contacted sams they are redirecting to lazyboy. I am not sure what needs to be done to fix it. as Nuts which hold the back support to base and side of frame breaks. was comfartable when worked.

Helpful?2T7ODVWZMIPF13624717964
reply from True Customer Service

Thank you so much for taking the time to share your experience. We are sorry to hear that your chair is having some issues. We would be happy to assist you at 800-379-9773. Please give us a call so that we can determine the best replacement parts to repair your chair.

May 25, 2022
Nano
1 out of 5 stars
1 out of 5 stars review

The plate cracked on the bottom of chair

Leading up to the plate cracking, the chair is not sturdy. I purchased this in September 2020, and the plate cracked in May 2022. So it lasted 20 months. It always felt like it was going to tip over. Pay a little extra and get a better-quality chair.

Helpful?2T7ODVWZMIPF13624717964
reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Feb 13, 2019
JoniJosi
5 out of 5 stars
5 out of 5 stars review

WOW, I'm in LOVE

I never thought I could love again until I sat in this chair. UNBELIEVABLE!!! I bought 3 other office chairs before I finally came along to THE BEST! The others were a bit of a job putting together this was EASY AS PIE!!! I mean there is NOTHING TO IT! It's all together besides 4 knob bolts that you just literally turn in. You don't even need the little wrench they give you. Don't know what that is for but I'll keep it. This is THE MOST COMFORTABLE CHAIR I have ever sat in. I'm 67 years old and have a bad lower back, upper back to neck area also hurts all the time. This will definitely help. So GLAD I SPENT THE BUCKS and bought this one. YAHOO!

Helpful?2T7ODVWZMIPF13624717964
Dec 26, 2021
Dispatcher
4 out of 5 stars
4 out of 5 stars review

Good Chair

I absolutely love this chair. It's comfortable and plush as described. My only concern is that its not as sturdy as I thought it would be, being a La-Z-Boy product. It rocks a little but it still has great features. The fact that the back of the seat folds down and I can put my chair underneath my desk is the best. I think this particular chair would be best for a one person use. I don't think it will last long if multiple people are using it. Other than that its a nice chair for the price.

Helpful?2T7ODVWZMIPF13624717964
Feb 26, 2022
ohio2112
1 out of 5 stars
1 out of 5 stars review

Very Poor Quality

December 2018: I bought this from Sams Club. Very comfy! October 2021: The base broke where it attaches to the piston. This was replaced under the warranty. Weight limit of the chair is 350#. I weigh a lot less than that. December 2021: The leather is peeling where by back rests against the chair. Have not called them about this yet. Feb 2022: One of the plastic wheels broke off. I'm going to call Monday and see if they will replace it. And what they will do about the peeling leather.

Helpful?2T7ODVWZMIPF13624717964
Feb 27, 2023
Vickie
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Office Chair

It was a bit scary buying this chair sight unseen, but we absolutely love it!

Helpful?2T7ODVWZMIPF13624717964
May 16, 2023
Red
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

GREAT ITEM

Plenty of room, very confortable. Best Executive Chair I've ever owned

Helpful?2T7ODVWZMIPF13624717964
reply from True Customer Service

Thank you for taking the time to provide feedback about your experience with the La-Z-Boy Alston office chair. We are delighted to hear that you found the chair comfortable and accommodating. If you have any further questions or concerns, please do not hesitate to contact our customer service department at (800) 379-9773 or service@trueinnovations.com. We value your business and want to ensure your satisfaction with our products.

Jan 8, 2022
Glen W
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good Chair for Bigger Guys

Confortable chair for us Bigger Guys

Helpful?2T7ODVWZMIPF13624717964
Jun 19, 2021
Bob K
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Best office chair I've ever owned

Best office chair I've ever owned.

Helpful?2T7ODVWZMIPF13624717964