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Customer reviews for La-Z-Boy Alston Big & Tall Executive Chair, Supports up to 350lbs, Assorted Colors for
La-Z-Boy Alston Big & Tall Executive Chair, Supports up to 350lbs, Assorted Colors
4.5 out of 5 stars
stars1,200 ratings606 reviews
  1. 5 stars76% (916)
  2. 4 stars11% (134)
  3. 3 stars4% (46)
  4. 2 stars3% (31)
  5. 1 star6% (73)
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Showing 181-190 of 606 reviews
Feb 13, 2019
JoniJosi
5 out of 5 stars review

WOW, I'm in LOVE

I never thought I could love again until I sat in this chair. UNBELIEVABLE!!! I bought 3 other office chairs before I finally came along to THE BEST! The others were a bit of a job putting together this was EASY AS PIE!!! I mean there is NOTHING TO IT! It's all together besides 4 knob bolts that you just literally turn in. You don't even need the little wrench they give you. Don't know what that is for but I'll keep it. This is THE MOST COMFORTABLE CHAIR I have ever sat in. I'm 67 years old and have a bad lower back, upper back to neck area also hurts all the time. This will definitely help. So GLAD I SPENT THE BUCKS and bought this one. YAHOO!

Helpful?2T7ODVWZMIPF13624717964
Sep 25, 2020
Tony
1 out of 5 stars review

Not As Good Anymore

This chair used to be GREAT. It was full of filling. I have bought 6 of these in the past. The last one was a little off but ok. This one however is AWFUL. The back to this thing is FLAT, as in I feel the wood frame after 2 days. I have reached out via email to the company that makes it and still no response. Maybe a true but negative review on their product will get them to reach out. I would return for refund, but with COVID-19 & the size of this thing, I can't. I really want to. AWFUL!

Helpful?2T7ODVWZMIPF13624717964
reply from True Customer Service

Thank you for your feedback. If you need service on your chair please don't hesitate to contact us at service@trueinnovations.com or give us a call at 800.379.9773.

Jan 10, 2020
GlennS
1 out of 5 stars review

cheaply made

I've had this chair and am already not happy... 1st this chair is not made by La Z Boy 2nd the right side of chair has a faulty side arm locking mechanism 3rd site says it is rated to 350lbs... it already has non responding memory foam that results in an indentation being left although Even though I am 6' 4", I weigh over 100 lbs less than its stated capacity 4th I will return this chair to Sam's tomorrow. I have 30 days to do so under my states law.

Helpful?2T7ODVWZMIPF13624717964
reply from True Customer Service

I am sorry to hear you have returned your chair. If you ever have any questions or need any replacement parts, please feel free to contact us at either 800.379.9773 or service@trueinnovations.com. We will be more than happy to help!

Jun 30, 2023
Florida
1 out of 5 stars review

Bad frame quality

Bought this chair years ago, last week back support came out look like weak frame as it broke off .i Weigh around 200 LB so way under their support limit. I try to contact lazyboy ,enter my area code there is no support available contacted sams they are redirecting to lazyboy. I am not sure what needs to be done to fix it. as Nuts which hold the back support to base and side of frame breaks. was comfartable when worked.

Helpful?2T7ODVWZMIPF13624717964
reply from True Customer Service

Thank you so much for taking the time to share your experience. We are sorry to hear that your chair is having some issues. We would be happy to assist you at 800-379-9773. Please give us a call so that we can determine the best replacement parts to repair your chair.

Feb 14, 2020
Barbara
1 out of 5 stars review

Cushion gone after 6 mths

There is no cushion left in the back, bottom or arm rests after only 6 months. Chairs should last years not months. Warranty wants pictures but lack of cushion is hard to show. They have stated it will take 6-8 weeks for a replacement back. Waiting for confirmation that base cushion will be included. Lucky I still have my old chair. Wish I could get my money back instead.

Helpful?2T7ODVWZMIPF13624717964
reply from Supplier Response

I'm sorry to hear that. Thank you for being patient as we process your claim, and we hope to have it to soon! If you need any further assistance don't hesitate to contact us at service@trueinnovations.com or give us a call at 800.379.9773.

May 12, 2021
KTZ
1 out of 5 stars review

Verified Purchase

Chair Leans

Chair Leans to one side

Helpful?2T7ODVWZMIPF13624717964
reply from Supplier Response

Hello! Thank you so much for providing your feedback! We are sorry to hear that you have experienced an issue with your chair. By the sounds of it, the chair needs a replacement seat plate and our team would be more than happy to assist with providing this under warranty! Please feel free to email service@trueinnovations.com or call (800) 379-9773 for further assistance. We thank you for allowing us the opportunity to assist you!

Oct 5, 2021
apudoctor
5 out of 5 stars review

Verified Purchase

Great Office Chair

Very very comfortable, definitely for taller people,

Helpful?2T7ODVWZMIPF13624717964
Jun 19, 2021
Bob K
5 out of 5 stars review

Verified Purchase

Best office chair I've ever owned

Best office chair I've ever owned.

Helpful?2T7ODVWZMIPF13624717964
Jul 3, 2018
Nanna B
3 out of 5 stars review

Verified Purchase

Comfortable

As long as you don't sit for hours at a time.

Helpful?2T7ODVWZMIPF13624717964
Aug 18, 2022
Tammy
5 out of 5 stars review

Verified Purchase

Very Comfortable And Well Made.

Really nice chair at a great price.

Helpful?2T7ODVWZMIPF13624717964