3 months and still not fixed. I purchased a chair from Sam's Club in August with the intent to use it immediately. The chair is completely unusable. The back cushion was marked with a large "X" in silver permanent marker and the seat plate with the hydraulics would not work at all. The chair falls completely to the floor and will not adjust. I contacted customer service the day after my purchase and I STILL have no resolution. I first was sent only the seat plate - which also still does not function correctly. Then after 3 months, I was sent the seat cushion back. How do you expect me to remove the previous seat cushion when they came attached from the manufacturer? I would be forced to rip apart the chair just to put the back cushion on and it STILL would not be usable and is unsafe. I am very angry at purchasing a chair for a large amount of money that I am unable to use and have been getting the run around by the horrible and unresponsive customer service from True Innovations. Would definitely not recommend.

December 2018: I bought this from Sams Club. Very comfy! October 2021: The base broke where it attaches to the piston. This was replaced under the warranty. Weight limit of the chair is 350#. I weigh a lot less than that. December 2021: The leather is peeling where by back rests against the chair. Have not called them about this yet. Feb 2022: One of the plastic wheels broke off. I'm going to call Monday and see if they will replace it. And what they will do about the peeling leather.

I absolutely love this chair. It's comfortable and plush as described. My only concern is that its not as sturdy as I thought it would be, being a La-Z-Boy product. It rocks a little but it still has great features. The fact that the back of the seat folds down and I can put my chair underneath my desk is the best. I think this particular chair would be best for a one person use. I don't think it will last long if multiple people are using it. Other than that its a nice chair for the price.

Bought this chair years ago, last week back support came out look like weak frame as it broke off .i Weigh around 200 LB so way under their support limit. I try to contact lazyboy ,enter my area code there is no support available contacted sams they are redirecting to lazyboy. I am not sure what needs to be done to fix it. as Nuts which hold the back support to base and side of frame breaks. was comfartable when worked.

Leading up to the plate cracking, the chair is not sturdy. I purchased this in September 2020, and the plate cracked in May 2022. So it lasted 20 months. It always felt like it was going to tip over. Pay a little extra and get a better-quality chair.

There is no cushion left in the back, bottom or arm rests after only 6 months. Chairs should last years not months. Warranty wants pictures but lack of cushion is hard to show. They have stated it will take 6-8 weeks for a replacement back. Waiting for confirmation that base cushion will be included. Lucky I still have my old chair. Wish I could get my money back instead.

My son absolutely loves this chair! He is a gamer and it's the best choice yet!

Confortable chair for us Bigger Guys

It was a bit scary buying this chair sight unseen, but we absolutely love it!

Very good product for users with tall backs like mine.