Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Dyson Ball Animal 3+ Upright Vacuum for
Dyson Ball Animal 3+ Upright Vacuum
4.2 out of 5 stars
stars
924 ratings504 reviews
  1. 5 stars63% (579)
  2. 4 stars14% (128)
  3. 3 stars9% (81)
  4. 2 stars6% (54)
  5. 1 star9% (82)

Member photos

  • +54 images
Sort by |
Showing 341-350 of 504 reviews
Sep 21, 2023
Reviewer name: ZoricaV
1 out of 5 stars
1 out of 5 stars review

Disapointed

This vacuum is extremely heavy and awkward to move around. Even with long cord, it does not cover lots of ground with movement. It is hard to turn and heavy to carry. The hose attachment is awful. It is so stiff that I had to carry the vacuum instead of pulling hose. If I try to pull the hose, vacuum flips and falls. I even managed to break the plastic bin on one of the falls. Not as expected for sure.

Review from Dyson
Helpful?1MECPM2CDA2713623512059
reply from Dyson Expert

Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon. Best wishes, Teanna Dyson Expert

Sep 11, 2022
Reviewer name: Read Scott Martin
2 out of 5 stars
2 out of 5 stars review

Loved my Dyson until it abruptly died.

I bought my Dyson smallball multifloor from its original owner more than two years ago, which might put it out of warranty, unfortunately. Today I started it and within 30 seconds the engine died, and will no longer start. It was a wonderful machine, but as rugged and sturdy as it is I did not expect the model's premature death. Unless there is a reset button with which I am not familiar, the vacuum seems to be a goner, or perhaps you can familiarize me with some troubleshooting steps I could be overlooking.

Review from Dyson
Helpful?1MECPM2CDA2713623512059
reply from Dyson Customer Support

Hi there, this is Tia from Dyson. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch. Thanks for your support of Dyson! Best wishes, Tia Dyson Customer Support

Jun 20, 2023
Reviewer name: housecleaning
2 out of 5 stars
2 out of 5 stars review

Good for Floors only

This unit has very good suction. better than average. Cleans floors and carpets very well. Have owned it for 3 months and regret buying it. Trying to clean cushions, anything that requires a brush with bristles is barely an option. The offer no decent tools with any sort of medium bristle. Trying to clean fabric chairs, cushions, felt, practically impossible. The hose tension once you remove the wand is horrible. It fights you every step of the way. I regret buying this. If you have needs to use attachments on this hose, you'll want to smash it to bits by the time your done. Absolutely hate it. Vacuums are meant to be used for more than a floor.

Review from Dyson
Helpful?1MECPM2CDA2713623512059
reply from Social Media

Hello, this is Teanna with Dyson. I am so sorry to see from your review that you have experienced some issues with your Dyson. We'd value the opportunity to learn more regarding your experience, as we're dedicated to customer satisfaction. We have sent you an email, we hope to hear from you soon. Best wishes, Teanna Dyson Expert

Oct 16, 2022
Reviewer name: CaitlinC
4 out of 5 stars
4 out of 5 stars review

Excellent vacuum cleaner

I bought this because I needed a vacuum with the option to turn off the beater bar and adjust the height for my wool area rug. I love on the hard flooring it doesn’t blow hairs away as it approaches. Sucks them right up. The regular carpeting in the bedroom got way cleaner than I was expecting after one use with this. The only reason it isn’t 5 stars is due to the maneuverability. The suction against the floor (both carpet and hard) is so strong that it surprisingly difficult to push around.

Review from Dyson
Helpful?1MECPM2CDA2713623512059
Oct 16, 2022
Reviewer name: skippermeg
4 out of 5 stars
4 out of 5 stars review

great for dog hair

This thing pulls more dirt than I knew existed, and it just about sucks the paint off the walls. It is, actually, so strong that it appears to be stretching my carpet and causing rolls and I believe has caught edges between the carpet and tile and caused some unraveling. Yes, my carpet is older and should like be replaced by it still looks great so I am not loving what's happening here. Also, it's really heavy and can be hard to maneuver to use the cleaning tools.

Review from Dyson
Helpful?1MECPM2CDA2713623512059
Oct 17, 2022
Reviewer name: Poneyteen
4 out of 5 stars
4 out of 5 stars review

Vacuums well

vacuums well, suction is great but a lot harder to manuver then expected, it take a good bit of muscle to vacuum a rug. the hose attachment is terrible it kinks while trying to use it, and it isan effort to pull the hose straight. Then a bit time consuming to but back together once you have used the wand and brush.

Review from Dyson
Helpful?1MECPM2CDA2713623512059
Jul 9, 2023
Reviewer name: Nehlsy
5 out of 5 stars
5 out of 5 stars review

Great for home with 2 dogs and 2 cats!

Bought this about 2-3 months ago. I have 2 Neapolitan Mastiffs and 2 cats. The amount of hair in my house is crazy. The first run with this vacuum made me question what the old one was doing for me. It’s light enough to move with ease and cleans up amazingly!

Review from Dyson
Helpful?1MECPM2CDA2713623512059
Sep 6, 2022
Reviewer name: LaurenBlack7
3 out of 5 stars
3 out of 5 stars review

Suction is great but hard to maneuver

[This review was collected as part of a promotion.] This vacuum has a great suction BUT it’s so hard to move side to side and the hardwood setting is still too powerful for all my rugs (ruggables). It also gets really hot on the ball area. I am returning mine because i need something that will go from tile floors to rugs and this vacuum isn’t it. I also don’t like that it doesn’t have a pedal. It automatically unlocks or locks when I don’t want it to. It’s a bummer because I love how powerful it is but the cons outweigh the powerful suction.

Review from Dyson
Helpful?1MECPM2CDA2713623512059
reply from Dyson Customer Support

Hi Lauren, this is Kelly with Dyson. Thank you for your review of the Ball Animal 3. We love to hear and learn from our owners. We're sorry to hear that we seem to have missed the mark with this machine, and your home. This model does have incredibly strong suction power, and it may not be compatible with all flooring types. It does also feature a quick recline feature which does eliminate the need for pedals to recline your vacuum. We understand that you've decided to return your machine for a refund. If you have any other questions/concerns, please get in touch with us directly at askdysonUS@dyson.com. Best wishes, Kelly Dyson Customer Support

Oct 16, 2022
Reviewer name: Vicvic
1 out of 5 stars
1 out of 5 stars review

Too heavy, the main brush keeps falling off

I bought this model because it seems to declare the highest suction power. But it seems like when I use that flexible hose the suction power is much lower than when the main brush is used. Also, that flexible hose is super stiff, it is hard to used it without making the whole unit to constantly fall over. The main brush keeps falling off and is cumbersome to reattach, it leaves streaks on my wooden floor (mostly removable but very annoying), it seems to stop spinning / vacuuming randomly (I concluded it might depend on the bend angle). The entire unit is just very heavy: hard to maneuver and I worry the thin plastic stick might break at some point. The worst Dyson product I’ve ever owned.

Review from Dyson
Helpful?1MECPM2CDA2713623512059
reply from Dyson Customer Support

Hi there, this is Tia with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Ball Animal 3. We would value the opportunity to learn more about your experience as well as provide you with troubleshooting assistance. Our goal is achieving customer satisfaction so we're committed to addressing any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com and we are happy to provide you with support. Best wishes, Tia Dyson Customer Support

Oct 18, 2022
Reviewer name: Sadly Unhappy
3 out of 5 stars
3 out of 5 stars review

Not overly impressed!

I have had my second Dyson now for about 3-4 months. 1 thing that is great is the suction, other than that I could leave it! Too heavy, doesn't fit under anything, doesn't like to stay locked in upright position because the ball is too big, not easy to take apart and put back together, very awkward on stairs when using the attachment, I could go on but why.

Review from Dyson
Helpful?1MECPM2CDA2713623512059
reply from Dyson Customer Support

Hi there, this is Kelly with Dyson. We're sorry to hear that you're not having a better experience with your Ball Animal Complete 3. It's unusual to hear that it isn't staying locked into the upright position for you. There will generally be two clicks that you should get when putting the vacuum into the upright position. These clicks are not always noticeable unless put into the upright position at a slower speed. I would recommend putting the unit into the upright position at a slower pace in order to listen to the clicks that occur in order to troubleshoot the problem. One click will be the wheels of the vacuum going into place. The second click will be the wheels locking into place. It is important to ensure the second click occurs as without the second click, stabilizer wheels are not able to lock securely into place. We would be happy to help troubleshoot any other issues that you're having. Feel free to contact us directly via email at askdysonUS@dyson.com. Best wishes, Kelly Dyson Customer Support