Hello Bob2777, Thank you for your review. This is Miella from Dyson. We're so sorry to hear of your experience with your Ball Animal 3 Extra machine. The Ball Animal 3 is designed with Dyson's patented Ball technology, which makes it easier to maneuver around obstacles like tables and furniture. With the included tools, like the combination tool, you can get hard-to-reach tight spaces both high and low. We'd value the opportunity to learn more about your experience with your Dyson as we'd like to help ensure you are having a 5-star experience. Please feel free to reach out to us at askdysonUS@dyson.com, and we will be in touch. Best Wishes, Miella Dyson Customer Support