Hi Cata, I can imagine how frustrating it must be to invest in a washer that falls short, especially when your previous ones performed so well for so long. We are here to help. I have shared Samsung links below to help with your experience with the washing machine. The links have hyperlinks that can be visited for additional help. Samsung washing machine information and error codes: https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code Clothes are not clean after washing in Samsung washing machine: https://www.samsung.com/us/support/troubleshooting/TSG01108627/ Should you need more assistance with your washing machine, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147822836 to help our team pull up your information. Leo

Greetings, We can imagine how it feels to deal with a washing machine that keeps having an unbalanced issue. Let us extend our help. I have shared a link below for a step if your Samsung washing machine is unbalanced and takes too long to finish a cycle. Please watch the video and click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01000997/ If, after following the steps, the issue persists, we highly suggest contacting us directly. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147320931, which will help our team pull up your information. ^Rainly