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Customer reviews for Samsung 4.7 cu. ft. Top Load Washer with Active WaterJet for
Samsung 4.7 cu. ft. Top Load Washer with Active WaterJet
4.4 out of 5 stars
stars179 ratings179 reviews
  1. 5 stars74% (133)
  2. 4 stars12% (21)
  3. 3 stars2% (4)
  4. 2 stars1% (1)
  5. 1 star11% (20)

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Showing 1-10 of 179 reviews
Mar 26, 2026
Cece
5 out of 5 stars review

Best purchase I've ever made

I absolutely love my washer and dryer. After going 6 years without a washer and dryer and the extreme cost having to washer at the laundromat was insane. I love that I can fit my queen size comforters and the wash and dry time is not long as well. Definitely easy to setup and connect to the WIFI. With the detergent I use and the amount of wash settings I also notice how the stains are being removed.

Review from Samsung US
Helpful?2VH3OBPG90C313623462901
Mar 25, 2026
Alyssa
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] I purchased the Samsung washer and dryer in July 2025. I wanted a washer with an agitator and that had good durability and large capacity. I love the different options for cycles and the fact that the washer connects to my WiFi to notify me if there is an issue or when the load is done. I have not had any issues thus far and would recommend!

Review from Samsung US
Helpful?2VH3OBPG90C313623462901
Mar 25, 2026
StlLynn
5 out of 5 stars review

Easy to use

[This review was collected as part of a promotion.] Had the washer almost 2 months and use it weekly. So far there are no issues. Enjoying the washer and the notifications with the SmartThings app. Large deep capacity that is easy on me since I'm tall. Like the quick wash when in need the items quicker and want to conserve water. Recommend the washer!

Review from Samsung US
Helpful?2VH3OBPG90C313623462901
Mar 25, 2026
Sjm71
5 out of 5 stars review

Stay locked

[This review was collected as part of a promotion.] I wish it would stay locked through the whole cycle then instead of only when feeling the instead of only when feeling the water. I love the large capacity it has. overall it's a great washing machine.

Review from Samsung US
Helpful?2VH3OBPG90C313623462901
Mar 26, 2026
Flurry
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] I love the capacity of this washer. Also having the agitation gets my clothes nice and clean. There are alot of different cycles including a little wash area where I can do my stain-removal. Connectivity was something I didn't know I needed until now. I love having that feature now.

Review from Samsung US
Helpful?2VH3OBPG90C313623462901
Mar 31, 2026
Patrick D
5 out of 5 stars review

Awesome new Samsung Washer

My new Samsung washer is incredible. I could not be happier. I got the unit without the agitator and it makes it so much easier for balance and cleanliness. Five stars all the way.

Review from Samsung US
Helpful?2VH3OBPG90C313623462901
Mar 30, 2026
JorT
5 out of 5 stars review

Quiet and great features

[This review was collected as part of a promotion.] We love this washer so far. It's quiet and the water dispenser is a great feature for pre-treating stains.

Review from Samsung US
Helpful?2VH3OBPG90C313623462901
Mar 25, 2026
JDR105
4 out of 5 stars review

Handy smart features

[This review was collected as part of a promotion.] I like the smart features — getting notifications on my phone when the cycle is done and reminders to run the self clean is helpful. My only complaint is that there's a mildew smell after each load (the clothes are fine), but that may be because of our hard water.

Review from Samsung US
Helpful?2VH3OBPG90C313623462901
Apr 25, 2026
Abbie
1 out of 5 stars review

Consistently unbalanced

I can almost never get the washer to spin. It is consistently unbalanced. I take the clothes out and rearrange them multiple times. I have reduced load size. I have calibrated. Nearly every cycle I am getting an error and dealing with sopping wet clothes. It takes hours to do one load or to dry the wet clothes

Review from Samsung US
Helpful?2VH3OBPG90C313623462901
reply from Samsung

Hello Abbie, Your feedback sheds light on how reliability factors into daily routines when dependability is expected from a washer. Top‑load washers rely on balanced loads, stable leveling, and responsive suspension to move smoothly into high‑speed spin, and when any of those elements are disrupted, the unit may pause or retry to protect the wash system. This guide offers helpful steps to support smooth, steady spinning performance. https://www.samsung.com/us/support/troubleshoot/TSG10003485/ If the behavior you’re seeing continues after reviewing the guidance, our Samsung Care team can look more closely at your model history, prior service, and available support options. Please keep this reference number for your records: 1152455375. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Nicole Samsung Care

Jan 15, 2026
Peaceful1
1 out of 5 stars review

Worst washing machine I've ever owned!

This is the worst washing machine I have ever had! Constantly says that the load is unbalanced. Constantly have to spin it to get the water out. Why does the water have to be on in order to spin it a second time? There is a button for rinse and spin. I choose the spin only button and it still wants to fill with water. This machine wastes so much water. My bills are so high because of it! I don't suggest anyone buy this. It takes a whole day to do one load. By that time I take the clothes out and have to ring them by hand and hang them to get all of the water out.

Review from Samsung US
Helpful?2VH3OBPG90C313623462901
reply from SEA Care

Hello there, We understand the importance of a working washing machine in your home. Let's get this taken care of. Please refer to the resources below to address your concerns with your washer. Please click the link and the hyperlinks for tips. Samsung washing machine spins poorly (See steps A, B, E, and F): https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151854449 so our team can pull up your information when you message us. Have a great day. -John