Greetings, We know how hard it is to have a non-draining washer. Let us help. Here is a link for troubleshooting steps for your washer that is not draining, kindly watch the video and click the embedded words. Samsung washing machine does not drain. https://www.samsung.com/us/support/troubleshooting/TSG01001013/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147102453) to help our team pull up your information when you message us. Thank you. -Ricardo