Sheun, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. Without knowing what was causing the difficulty with your buds we can recommend some resources to assist you troubleshoot in the future. The full product manual is available on our website for reference and to help you make the most out of the amazing features of the device. The Samsung Support Team, linked below, is also always available to answer any questions you may have. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Hi Brian, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you are ovearll pleased with the quality, and we would be happy to help you with the fit as well to enhance your overall experience even further. If you haven't done so already, in a small cardboard box in the original packaging should have been additional ear tips in a smaller and larger size. You can also perform a fit test while wearing your buds connected in the Samsung Wearables App. Lastly, if you are still struggling to get the security in the fit you are looking for, we do have available foam conform ear tips for this device available on our website. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages