How's it going, Russell? We appreciate you taking the time to share your experience with us! We're pleased to see that you're enjoying the amazing sound quality of the Galaxy Buds2 Pro. It's great knowing they were a worthwhile purchase for you. The Galaxy Buds2 Pro feature a 15% smaller design than the previous model, with an ergonomic shape and enhanced wind flow technology to reduce ear canal pressure. In addition to comfort, the Buds2 Pro come with some fantastic features like SmartThings Find, which allows you to trace your earbuds with location detection, even without the case. Plus, the 24-bit Hi-Fi Audio delivers clear, high-quality sound thanks to the Samsung Seamless Codec. Thank you again for being part of the Galaxy family. For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hello Luis... Thank you for taking the time to review your Samsung Galaxy Buds2 Pro earbuds. Your input is important as we continue our quest to bring our consumers the best in design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support, which I've attached below, if we can be of any assistance. Thank you for being the best part of Samsung. -Bethany smsng.us/Warranty-Info smsng.us/Samsung-Support

Hey Wlado29, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have your calls interrupted or the audio be imperfect on the other end of the call. We have provided a few links to articles to help with the bluetooth connection of your device and the audio quality on your calls. We have also included a link to the Samsung Support Team if these articles do not resolve your difficulty on calls. Thank you for being a Samsung customer. -Elizabeth Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Hey Chip, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be more than happy to help you determine the status of your buds and help you with the fit as well. This device did come with additional silicone tips in a few sizes to help with a secure fit. We also have foam conform ear tips for this device to help with the fit as well. You can also perform a fit test while wearing the buds in your Samsung Wearables App. We have also included a link to the Samsung Support Team below to help track your repair status. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages