Hi K Young, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be when your expectations are not met with your new device. We have provided a link to your full manual to help you with the steps to change the settings for your audio profile to best align to your preferences. We have also shared a link to an article to help you troubleshoot the audio quality if you believe your device is not operating as intended. Lastly, we have provided a link to the Samsung Support Team if you wouldlike to discuss your experience further or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Margarita, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We know how much you value your phone calls and how important uninterrupted experiences are to you every day. We have provided a link to an article to help you troubleshoot the connection between your device and your phone. We have also included a link to the Samsung Support Team if you continue to have this experience. Thank you for being a Samsung customer. -Elizabeth Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hi Abran, thank you for sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We love hearing you are thoroughly enjoying the use of both your Samsung Galaxy Buds2 Pro and the brand new Galaxy Buds3 Pro. We hope you'll reach out to us again if you have any questions or to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages