Hi there Hall, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how vital it is to have that ideal fit from your earbuds every day. We have provided a link to an article to help you with the ideal placement, and recommend performing a fit test. You can do this in the Samsung Wearables App when you are connected and have the earbuds placed in your ears. We have also provided a link to the Samsung Support Team if you continue to have this experience or would like to discuss your experience further. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Anirudh, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand how important your phone calls are to you every day and needing to ensure clear communication. We have provided links to two articles, one to help with the ANC feature and another to help with different call settings. We have also provided a link to the Samsung Support Team if these resources do not improve your call experience. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hello there, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have a device that is not operating as expected. Without knowing what you are referencing as not working, we have provided warranty information and a link to the Samsung Support Team to help you resolve this matter. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages Samsung Warranty smsng.us/Warranty-Info

Thank you for your thoughtful review, Tunde! It's great to see you're enjoying the audio quality of the Galaxy Buds2 Pro. These Buds2 Pro are crafted to deliver crisp and clear sound across all levels, ensuring a truly immersive experience. With the 24-bit Hi-Fi audio support, it’s designed so that every note resonates authentically, allowing you to enjoy music exactly as the artists meant it to be heard. If you have any other insights or experiences, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Fred H, thank you for sharing your experience with your Samsung Galaxy Buds2 Pro with us. We completely understand how valuable the battery life of your earbuds is to you every day. We would love nothing more than to help you troubleshoot the battery of your device, and have some great resources available for you. We have provided a link to an article about the battery life of your earbuds, as well as a link to the Samsung Support Team. These resources together can help you work towards a resolution for this experience. Thank you for being a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages