Hello there, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have a device that is not operating as expected. Without knowing what you are referencing as not working, we have provided warranty information and a link to the Samsung Support Team to help you resolve this matter. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages Samsung Warranty smsng.us/Warranty-Info

Hello Gabe, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how valuable the fit of your device is to your continued usage and enjoyment. We have shared a link below to an article about the optimal placement of your buds to ensure the most secure fit. You can also perform a fit test while wearing the buds in the Samsung Wearables App in addition to attempting the additional ear tips included with the device to secure the fit. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages