Hi there Tavis Colvin, we appreciate you sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We understand how valuable the ideal fit of your earbuds is to your overall listening experience and continued usage. We have provided a link below to an article to help you with the placement of your earbuds for a secure fit. We also recommend using the Samsung Wearables App to perform a fit test to ensure the earbuds are secure prior to any activity. We have lastly, shared a link to the Samsung Support Team if you have any questions or experience anything out of the ordinary with your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

How's it going, Phillip? Thank you for your great review of the Galaxy Buds2 Pro! It’s awesome to know that you’re enjoying the battery, fit and sound quality. With up to 8 hours of playtime per charge and a total of 30 hours with the case, these earbuds are designed for all-day use without worry. Your recommendation is invaluable, and we’re glad you’ve found the perfect pair that stays secure while delivering exceptional audio. For any questions or concerns, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Caleb. We see that you reached out to share your experience with the Galaxy Buds2 Pro. The Buds2 Pro is designed for a secure fit, ensuring you remain in your comfort zone. When comparing the Galaxy Buds Pro to the Galaxy Buds2 Pro, you'll notice that the Buds2 Pro has a 15% size reduction. This makes them smaller and lighter than ever, providing an even more comfortable and secure wearing experience. We noted your concerns about your earbuds not passing the fit test. To address this, try manually restarting them: insert the earbuds into the charging case and close the lid for at least seven seconds before removing them, allowing them to restart and reconnect automatically to your device. Next, open the Galaxy Wearable app on your connected phone to ensure both earbuds are connected and test their functionality. If the issues persist, you can perform a factory reset to return the earbuds to their default settings. For the Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, and Galaxy Buds2, tap "Earbud settings," then "Reset," and confirm. For Galaxy Buds, tap "About earbuds," then "Reset earbuds," and confirm again. For Gear IconX, tap the "SETTINGS" tab, then "About Gear," followed by "Reset Gear," and confirm. If you continue to experience problems, please visit a Samsung walk-in service center or schedule a repair service online. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi there Cleo, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how valuable your listening experience with your device is to you and we'd be happy to help you troubleshoot any aspect that is causing disruption or frustration. We have provided a link to an article to help you troubleshoot the ANC feature. We also recommend going in to the settings of your Samsung Wearables App and adjusting the equalizer setting to the audio profile that best aligns with your preferences. We have also included a link to the Samsung Support Team if you have any additional questions or continue to experience any frustrations. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages