Hey AshelyF, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how important the comfort of your earbuds is for your enjoyment and prolonged usage. We have provided a link to an article to help you with the optimal placement of your earbuds for a comfortable fit. You can also reach out to the Samsung Support Team if you continue to experience discomfort with your device. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Benjamin, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are thrilled to hear you are loving the usage and listening experience with your new earbuds. We have provided a link to the full device manual and Samsung Support Team if you are interested in additional features that may further enhance your experience. We appreciate you being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds2 Pro, Thomas! We're glad to see that you find the functionality to your liking. We designed these earbuds with comfort and a secure fit in mind, and we appreciate your feedback on the fit. Before wearing the earbuds, please make sure that the most comfortable earbud tips are securely attached. When inserting the earbuds, follow the natural direction of your ear canal for optimal comfort and sound quality. You can adjust their position by rotating them if necessary, and don't hesitate to try different sizes to achieve the best seal. Regarding the color selection, we understand that personal style is important, and we strive to offer a variety of options. We hope you continue to enjoy the high-quality sound and seamless connectivity that the Galaxy Buds2 Pro provides. If you have any further thoughts or would like assistance, feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey Musu. We appreciate your honest feedback on the Galaxy Buds2 Pro. The Galaxy Buds2 Pro features Intelligent Active Noise Cancellation and Enhanced 360 Audio, ensuring you have an immersive listening experience. They provide a secure and comfortable fit, making them ideal for extended use. The internal mechanics include 2-way speakers for wide frequency response, along with a 10mm woofer that delivers deep bass and a 5.3mm tweeter that produces crisp treble. If your buds are not connecting to your phone it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. Check out the link attached for options to help troubleshoot this. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshoot/TSG10001339/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus