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Customer reviews for Frigidaire Gallery 5 Cu. Ft. Chest Freezer, Black for
Frigidaire Gallery 5 Cu. Ft. Chest Freezer, Black
4.4 out of 5 stars
stars
404 ratings175 reviews
  1. 5 stars78% (315)
  2. 4 stars7% (29)
  3. 3 stars5% (19)
  4. 2 stars2% (8)
  5. 1 star8% (33)

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Showing 21-30 of 175 reviews
Jul 15, 2026
Reviewer name: Meghan
3 out of 5 stars
3 out of 5 stars review

Adequate Freezer with Inadequate Hinges

We purchased this chest freezer in January and keep it in a bedroom being used as an office to prevent the unit from having to work so hard in the hot garage. The size is great as it doesn't take up a lot of room while adding extra frozen storage. If you have a large family, you'll probably want a bigger one. It has worked well so far, other than the hinges. If I'm digging for something, the lid falls down on me, and I'm just surprised how quickly that started happening. It's been an annoyance and a disappointment. I've tried to prop up the lid by placing an item at the far edge where the lid meets the hinge, but that doesn't work so well. It's fine if whatever you want is on the top and you can just hold the lid and grab your item but not so good if you're trying to organize the contents of the freezer or you have to dig in there.

Helpful?5E28CPFEYCO413617456627
reply from Curtis International Ltd.

Hello Meghan, thank you for your feedback. We’re sorry the Frigidaire Gallery 5 Cu. Ft. Chest Freezer did not meet your expectations. If you would like assistance or have questions about product operation, please contact our support team at support2@curtiscs.com, 1-800-968-9853, or visit https://www.curtisint.com/product-support.

Jul 3, 2026
Reviewer name: RM
1 out of 5 stars
1 out of 5 stars review

Weird cord placement

The placement of the cord is in an odd location. It is on the right side towards the front. I have only ever seen appliance cords come out the back of any other appliance. Plus, the odor from inside the freezer was like a slap in the face. It really stunk. And it has two dents.

Helpful?5E28CPFEYCO413617456627
reply from Curtis International Ltd.

Hello RM, thank you for your feedback. We’re sorry the Frigidaire Gallery 5 Cu. Ft. Chest Freezer did not meet your expectations. If you would like assistance or have questions about product operation, please contact our support team at support2@curtiscs.com, 1-800-968-9853, or visit https://www.curtisint.com/product-support.

Jul 3, 2026
Reviewer name: Bula
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Deep freezer

N8ce very quiet and I like the fact that it's a fridge and a freezer great product.

Helpful?5E28CPFEYCO413617456627
reply from Curtis International Ltd.

Hello Bula, thank you for your feedback! We’re glad to hear you’re enjoying your Frigidaire Gallery 5 Cu. Ft. Chest Freezer and appreciate you taking the time to share your experience.

Apr 18, 2025
Reviewer name: Mikenzi S
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Amazing freezer and unbeatable price!

I did quite a bit of searching for the perfect freezer, I needed quality, space and affordable. This is hands down the best bang for your buck! Has multiple chill settings, compact but not too small, and overall a great purchase.

Helpful?5E28CPFEYCO413617456627
reply from Curtis International Ltd.

Hello Mikenzi S, we are happy to hear you are pleased with the performance and value of your Frigidaire Gallery 5 Cu. Ft. Chest Freezer.

Apr 17, 2025
Reviewer name: Tony Horn
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Deep Freezer Purchase

Got this deep freezer because of the quality, price and brand name. But mainly I purchased it as a gift for my sister who lives in Silver Springs, NV and desperately needed a deep freezer to store all of her meats, veggies and other pershible foods she couldn't fit into her refrigerator freezer.

Helpful?5E28CPFEYCO413617456627
reply from Curtis International Ltd.

HiTony, we are happy to hear your sister is finding your thoughtful gift of the Frigidaire Gallery 5 Cu. Ft. Chest Freezer useful.

Apr 29, 2025
Reviewer name: jmlathore
1 out of 5 stars
1 out of 5 stars review

Has Issues

Will only freeze and hold temp on the very highest setting.. twice I have lost half of the food due to thawing at the top.. and its only 47 days old. Customer service has told me to return it to the store. Will try another one .. it might just be a bad batch.

Helpful?5E28CPFEYCO413617456627
reply from Curtis International Ltd.

Hello jmlathore, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery 5 Cu. Ft. Chest Freezer. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Apr 28, 2025
Reviewer name: bad experience
1 out of 5 stars
1 out of 5 stars review

Do not buy

Item doesn not keep proper frozen temperature below the 7 setting. It quit working all together a month after purchase. Been on the phone with customer service for Sam's, allstate and FedEx for over 2hrs total to sort things out and the pick up date still isn't right.

Helpful?5E28CPFEYCO413617456627
reply from Curtis International Ltd.

Hello bad experience, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery 5 Cu. Ft. Chest Freezer, Black . We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Oct 21, 2024
Reviewer name: Frowning
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love my small freezer

Love this freeze it fit in the right space with no hassle. It is light weight, I was able to pick it up and carry it into my home. Unpackaged the freezer with ease. Plugged it in to wall outlet and it started right up. Would recommend this freezer for a small apartment or turn around home or if you want to put it in your garage to save space. It is small and great for my unlimited space.

Helpful?5E28CPFEYCO413617456627
reply from Curtis International Ltd.

Hello Frowning, we are glad to hear you are pleased with your Frigidaire Gallery 5 Cu. Ft. Chest Freezer.

Jan 17, 2025
Reviewer name: kgreget
1 out of 5 stars
1 out of 5 stars review

Disappointed in condition received

Freezer arrived with damage.It seems to work ok so far.Tried to resolve this with sam's,but we could not agree on what to do.It was the shippers fault as the box was hit in several places.Offered an adjustment of 41.00,but NOW "we dont do adjustments"..Ready to give my Membership Card back!!!

Helpful?5E28CPFEYCO413617456627
reply from Curtis International Ltd.

Hello kgreget, we appreciate your feedback and would like to apologize for your recent experience with the Frigidaire Gallery 5 Cu. Ft. Chest Freezer. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

May 15, 2026
Reviewer name: Quimberly
1 out of 5 stars
1 out of 5 stars review

Order process sucks

I ordered this freezer online for delivery. It showed in stock. My order was later canceled because sams apparently didnt relay to the driver that this was a large item. They told me I would have to wait 3 days to get my 200 dollars back. The only option would be to order another freezer, pay another 200, and then call back to get them to refund the difference between the first freezer that was c canceled and the new freezer since the price has changed. Im so disappointed

Helpful?5E28CPFEYCO413617456627