We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane

Hi, there. Thanks for sharing your experience with the LG Refrigerator (LTCS20030S) model. It’s great to hear that the service you received was completed smoothly and promptly. This unit is built for reliable cooling and everyday convenience, and it’s wonderful knowing the support process matched that level of quality. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Hey there. It sounds like you're having a really difficult experience with your LG top freezer door not shutting properly and requiring you to force it closed. That's definitely not the convenient and reliable operation you should expect from your appliance. We want to help explore why this might be happening and work towards a solution to get your freezer door sealing correctly. Please send us a direct message @LGUSSupport with your refrigerator's model number, serial number, and purchase date. We're confident that once we have all the specifics, we can work towards a path that addresses this concern and ensures your food stays properly preserved. ^ Diego

Hey Dana, our goal is to provide you with a unique and improved experience. We would appreciate the chance to rectify this situation. Kindly send us a private message containing your serial/model number and a reliable contact number using the handle @LGUSSupport. We will be here to assist you in resolving this matter promptly and ensuring that you receive the appropriate replacement parts. ~Tanisha