Hi, there, Thank you for taking time to share your experience with the LG Refrigerator (LTCS20030S) model. We appreciate you bringing this to our attention. We understand that it is important for your unit to work properly. Our goal is to deliver outstanding service that fulfills our customers' requirements and anticipations. For further assistance, feel free to contact us via social media @LGUSSupport. ~Zie

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Hey Dahary. Wow! It sounds like your LG fridge is already winning you over! ❄️ With its super quiet operation, plenty of ice, and contoured doors, it’s truly a game-changer for your kitchen. For more questions, private message us on social media @LGUSSupport. Cheers to amazing reliability and refreshing moments ahead! 🥂 #LifeisGood ^David

Hey there. It sounds like you're having a really difficult experience with your LG top freezer door not shutting properly and requiring you to force it closed. That's definitely not the convenient and reliable operation you should expect from your appliance. We want to help explore why this might be happening and work towards a solution to get your freezer door sealing correctly. Please send us a direct message @LGUSSupport with your refrigerator's model number, serial number, and purchase date. We're confident that once we have all the specifics, we can work towards a path that addresses this concern and ensures your food stays properly preserved. ^ Diego

Hey Dana, our goal is to provide you with a unique and improved experience. We would appreciate the chance to rectify this situation. Kindly send us a private message containing your serial/model number and a reliable contact number using the handle @LGUSSupport. We will be here to assist you in resolving this matter promptly and ensuring that you receive the appropriate replacement parts. ~Tanisha