Hi, there. Thanks for sharing your experience with the LG Refrigerator (LTCS20030S) model. It’s great to hear that the service you received was completed smoothly and promptly. This unit is built for reliable cooling and everyday convenience, and it’s wonderful knowing the support process matched that level of quality. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Hey Dana, our goal is to provide you with a unique and improved experience. We would appreciate the chance to rectify this situation. Kindly send us a private message containing your serial/model number and a reliable contact number using the handle @LGUSSupport. We will be here to assist you in resolving this matter promptly and ensuring that you receive the appropriate replacement parts. ~Tanisha