Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
Back to item details
3.6 out of 5 stars
stars
127 ratings127 reviews
  1. 5 stars43% (55)
  2. 4 stars18% (23)
  3. 3 stars11% (14)
  4. 2 stars9% (11)
  5. 1 star19% (24)
Sort by |
Showing 91-100 of 127 reviews
May 22, 2021
Reviewer name: Amie Lefts
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Lots of room!

[This review was collected as part of a promotion.] We ordered these for several of our apartments and we are very happy with our purchases.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
Jul 25, 2021
Reviewer name: Ven 82
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] Bought July 13 2021 still getting use to it can't really make a real choice yet

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Sep 2, 2021
Reviewer name: Tai195
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent quality

[This review was collected as part of a promotion.] This is my first LG product and happy I did so and with this product

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
Jun 3, 2021
Reviewer name: Melvi
3 out of 5 stars
3 out of 5 stars review

Final Decision

[This review was collected as part of a promotion.] I recently purchased an LG gas range and due to limited space in my kitchen, would like to match it with a top freezer refrigerator, however, my concerns are print proof, third tray inside door, and deli drawer. Although, I would love to have those items, they're not an absolute deal breaker, but are causing some difficulty with making my final decision.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Dec 14, 2020
Reviewer name: Mytypei
4 out of 5 stars
4 out of 5 stars review

Nice and cold!

[This review was collected as part of a promotion.] I’ve had the refrigerator for 4 months now, I absolutely love how cold it keeps my drinks! My food stays fresher. I also like the ease of opening the drawers. And lastly I really appreciate the construction and thickness of the plastic pieces for the in door shelves (major issue with last fridge). The only thing that I don’t like is all the finger prints.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
Nov 1, 2021
Reviewer name: Abe P
2 out of 5 stars
2 out of 5 stars review

Power Draw

I received my brand new LG refrigerator on October 25. It was plugged into a dedicated 15A GFCI power outlet. The GFCI has tripped 5 times during the past 4 days. I am wondering if this is normal since 15A is a lot of current. So far, the experience with LG is not a great one. I hope LG has a good quality control system in place (six sigma?!?). I may have to return the refrigerator to get another brand.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
reply from LGE Social Media

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Aug 25, 2021
Reviewer name: AZlori
1 out of 5 stars
1 out of 5 stars review

Would return if I could, won't freeze my icecream!

I bought this a little over a month ago. This refrigerator and freezer does not get very cold. I have the temp set at coldest setting, but my icecream is very soft. In addition, to ice being made very slowly, I believe this is due to not getting cold enough in freezer. This is a second fridge for us for drinks, and extra freezer space. I had better luck buying 2nd hand models, but we decided this time to buy brand new to get a quality product, we did not get a quality product.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
reply from LGE Social Media

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Dec 31, 2020
Reviewer name: NitaK
3 out of 5 stars
3 out of 5 stars review

A little disappointing for an LG product

[This review was collected as part of a promotion.] We have had this refrigerator for about 3 to 4 months. We found ice cream melting in the freezer and ensured the freezer was set to the coldest level and moved the ice cream to a different area in the freezer and still experienced the same issue. It is an extra refrigerator for soda, water, beer and overflow items and we trust it for the drinks but won’t use the freezer portion or refrigerator part for items that we are concerned could spoil with uneven or inconsistent temperatures.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
reply from LGE Social Media

Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution. We apologize for any inconvenience this has caused. ^Daphane

Oct 29, 2023
Reviewer name: Nolin 22
1 out of 5 stars
1 out of 5 stars review

TERRIBLE REFRIGERATOR

This product has been a disappointment 6 months into the purchase. If maker quit working. 7 months in the refrigerator door shelf broke into 2 pieces. 1 year in the main refrigerator shelves started cracking. It is be held together with glue and duct tape. DO NOT BUY.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
reply from LG Digital Care Team

Hey Nolin, we see your experience has fallen short of what we strive for at LG. Please allow us the opportunity to look into this for you. Send us a private message on our socials, @LGUSSupport. ~Tegan

Aug 24, 2024
Reviewer name: Gingerish
1 out of 5 stars
1 out of 5 stars review

Didn't hold up.

[This review was collected as part of a promotion.] It was only 7 months before the refrigerator would only cool to 52 on the highest setting, and the ice maker won't dump the ice unless it's reset each time. Also, 0 is the coldest it will go. I'm waiting on the only service provider in my area to squeeze me in for service before my warranty is up. On a positive note, it looks good.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
reply from LG Digital Care Team

Hey there. We appreciate you letting us know about your LG refrigerator not cooling properly and for keeping us in the loop about getting it serviced. We want to make sure that your fridge taken care of so you can continue to use it for at least 7 years rather than 7 months. After the technician comes to service your unit, we would love for you to follow-up with us on social media at @LGUSSupport. This way, we'll be with you every step of the way to make sure your fridge is back to 100% efficiency! *Josh