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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
3.6 out of 5 stars
stars
126 ratings126 reviews
  1. 5 stars44% (55)
  2. 4 stars18% (23)
  3. 3 stars11% (14)
  4. 2 stars9% (11)
  5. 1 star18% (23)
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Showing 1-10 of 126 reviews
Aug 23, 2022
Trudy1981
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice looking and quiet.

[This review was collected as part of a promotion.] Very quiet. The stainless shows fingerprints but what doesn’t. There is plenty of room in the fridge for all the necessities. My only disappointment is that it doesn’t have a deli drawer. There’s a dairy/butter drawer but no deli one. I had to get a plastic fridge organizer for lunch meat and cheese.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
Feb 11, 2021
Trixie98
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Sleek Fridge

[This review was collected as part of a promotion.] We finally replaced our 41 year-old refrigerator. I love the sleek exterior and spacious interior. It's perfect fit for our compact kitchen. I am so happy with it. Recommended settings keep food well chilled and fresh.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
Feb 14, 2022
Wine6972
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love my LG Refridgerator

[This review was collected as part of a promotion.] My fridge was delivered on Feb 3rd. Absolutely LOVE it. Of course, the ice maker was a must have, and it works perfectly. Love the huge crispers on the bottom for fruit and veggies. Like that the shelves easily move to suit my needs. Both fridge and freezer space are very ample. For a "smaller" size fridge, I couldn't ask for anything more. It's perfect!

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
Sep 23, 2022
Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect fit!

Just bought my first home! Brand new build! And I wanted a nice sleek but not oversized refrigerator, and this fits perfectly in my kitchen! It matches all my other appliances really well! Love the Led lighting, ice maker, and the fact that it’s energy efficient!

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
Oct 6, 2021
Debidoolots
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

I love my spacious new refrigerator.

[This review was collected as part of a promotion.] I knew it did not have a deli drawer when I bought it. I thought I wouldn't miss it but I really do. I have a plastic container on the shelf for cheese and lunch meats. I don't love doing that but I like those items contained. The one other issue I have had to get accustomed to is that the door opens so low to the floor that it scraped the skin off the top of my toes. Believe me when I say, it didn't take me too long to learn to keep my toes back from the door! I love the bright light and the large capacity crisper drawers.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
Dec 30, 2025
hm2025
3 out of 5 stars
3 out of 5 stars review

interior layout issues

Surprised to find that of all the things we took out of our previous fridge of roughly the same dimensions, only about half fit back into our new LG LTCS20030S. Time will tell if this fridge does a better job maintaining even temperature, but the interior design seems odd in that the shelf spacing does not well match bottles, condiment jars, tupperware containers, etc. Much of the interior volume is occupied by the door and/or drawer handles...

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
reply from LG

Hello. Thank you for sharing your experience with your LG Refrigerator. The way you described moving items from a similar‑sized previous refrigerator and finding that only about half fit comfortably gives a clear picture of how the interior layout is working for you. Your insight about the shelf spacing not matching common items like bottles, jars, and containers, along with the door and drawer handles taking up more usable space than expected, is very helpful in understanding how the design is impacting day‑to‑day use. Your note about watching to see how well it maintains temperature also adds important context. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this interior‑layout and storage‑capacity issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Apr 10, 2024
Mike from the Pike
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

I have some issues

[This review was collected as part of a promotion.] Bought LG refrigerator with icemaker two weeks ago. Like the look of stainless steel door but impossible to keep fingermarks and other marks off door-looks awful. Would prefer outside door handles rather than recess in cooler/freezer to open door. No way to pause icemaker. ice sensor doesn't hold ice from falling if you try to raise sensor to up position-previous model I owned (not LG) you could raise ice sensor to a locked up position to pur ice on hold. Temp setting in refrigerator is at lowest level of intensity, #1. Refrigerator thermometer I use still registers below freezing temps in refrigerator.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
reply from LG Digital Care Team

Hey there. We want you to have the best experience with your LG refrigerator, and we are here to help you through this. Let's try this for instructions on how to operate your icemaker: To turn off the icemaker on your LTCS20030S refrigerator, locate the control switch or button, usually inside near the ice maker or on the control panel, and toggle it to the "Off" position; if this doesn't work or you can't find the control, consult the user manual. If you have questions, please send us a private message on social media with your contact information, model, and serial number. We're always here to help. ^ Diego

May 22, 2022
Moglim
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Hoped it would be 5 star

[This review was collected as part of a promotion.] I bought this October 2021. It is great looking and very well organized for the most part. The doors however are ruining everything especially the freezer door. From day one they would close tightly only 70% of the time. You’d never know until you’d hear the fridge running nonstop that something was wrong. A&E service was sent out last week for warranty service and took off/reinstalled both doors. Now I’d say the doors are closing tightly about 90% of the time. Looks like I will have to learn to deal with ice crystals and food that has been slightly thawed/refrozen over and over.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
reply from Social Media

We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy

May 29, 2026
John
2 out of 5 stars
2 out of 5 stars review

Nice fridge poor customet servive

Bought this in February 2026 and now it is hardly cooling. Thermometer registers 49-51 degrees. Called for warranty repair Aa week ago and still haven't been able to get a repairman here to fix it. Call and talked to CS twice now with no good answer. I do think that this will be my last LG product. Very very poor CS

Helpful?1C8OINJWZG7Q13615503142
reply from LG Digital Customer Care

Hi, John. Thanks for sharing your experience with your LG Refrigerator (LTCS20020S) model. <br /><br />We understand how important it is to have your refrigerator cooling properly, especially after only a few months of use. When a repair visit is still pending, we want to help you move toward a resolution and keep things running as they should. For cooling issues, follow these quick steps while waiting for the technician: <br /><br />- Ensure airflow is unobstructed by checking for items blocking the fridge vents. <br />- Set temperatures to 37°F for the fridge and 0°F for the freezer. <br />- Inspect door seals for proper closure and gaps. <br />- Avoid overloading shelves, as this can hinder circulation and cooling. For more guidance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. We’re committed to helping you get this resolved, and if you need further assistance, please reach out to us at lgdigitalcare&#64;lg.sprinklrsupport.com. ^Juvy

Dec 29, 2023
Pa32
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Will never buy again

My refrigerator is still not working properly. It still makes very loud noises and the ice maker leaks and only makes ice every now and then. I need to unplug it to stop the loud noise-that works once in a while. I have again lost valuable food in both refrigerator and freezer. I would never buy anything LG. I also tired to log in on the website but it said there is no record of me…however, I received emails and texts from LG

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
reply from LG Digital Care Team

Hey there! We never want our customers to experience issues with their LG products,, and we're sad to hear you are. We'd like to investigate this further and see if we can find a solution together. Please private message us on social media @LGUSSupport with your contact information, model, and serial number. We are here to help. ^Gaby