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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
3.6 out of 5 stars
stars
128 ratings128 reviews
  1. 5 stars43% (55)
  2. 4 stars18% (23)
  3. 3 stars11% (14)
  4. 2 stars9% (12)
  5. 1 star19% (24)
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Showing 1-10 of 128 reviews
Jan 31, 2022
Reviewer name: Kisan
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent Product

[This review was collected as part of a promotion.] I bought this refrigerator a month ago. Unlike my initial concern that it may be small, it is quite spacious to accommodate our grocery. Though not fancy, it is working well with minimum noise. Highly recommended! Kudos to LG!!

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
May 27, 2021
Reviewer name: 9PSUSB5
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Refrig for the price and size!

[This review was collected as part of a promotion.] GREAT for the PRICE! For the size very happy how much fits in the refrig. I Like that it does not have handles, gives more room when opening door against the wall. Freezer fits tons of food compared to the old refrig. There's no light in the freezer but that's not a problem. Other reviews called this out as a problem but it does not bother me. Open the refrig and freezer at same time and refrig light let's you see in the freezer. Ice cube maker works fine and holds plenty of ice. I have the stainless steel version. It will fingerprint. Keep the plastic on that it comes wrapped in and it limits the finger prints. Still looks good too. VERY QUIET TOO!

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
May 6, 2021
Reviewer name: You need to fix this
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] Overall, we're very pleased with the product. There are some storage bins that we miss from the previous unit, but really like the milk jug-sized shelves on the door! PS -- The ice maker is a must-have and operates excellently!

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
Feb 21, 2021
Reviewer name: einsspector
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Filled our need

[This review was collected as part of a promotion.] Bought the unit to replace a refrigerator that had failed. Our criteria was a refrigerator that was readily available and one that would fit within our available space. This unit fit the criteria so we went with it. Functions well with two draw backs. 1- it is deeper than most, so it is a stretch to reach to the back of the unit. 2- not enough drawers and compartments for small items. Had to buy containers to store smaller items.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
Dec 30, 2025
Reviewer name: hm2025
3 out of 5 stars
3 out of 5 stars review

interior layout issues

Surprised to find that of all the things we took out of our previous fridge of roughly the same dimensions, only about half fit back into our new LG LTCS20030S. Time will tell if this fridge does a better job maintaining even temperature, but the interior design seems odd in that the shelf spacing does not well match bottles, condiment jars, tupperware containers, etc. Much of the interior volume is occupied by the door and/or drawer handles...

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
reply from LG

Hello. Thank you for sharing your experience with your LG Refrigerator. The way you described moving items from a similar‑sized previous refrigerator and finding that only about half fit comfortably gives a clear picture of how the interior layout is working for you. Your insight about the shelf spacing not matching common items like bottles, jars, and containers, along with the door and drawer handles taking up more usable space than expected, is very helpful in understanding how the design is impacting day‑to‑day use. Your note about watching to see how well it maintains temperature also adds important context. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this interior‑layout and storage‑capacity issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

May 22, 2022
Reviewer name: Moglim
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Hoped it would be 5 star

[This review was collected as part of a promotion.] I bought this October 2021. It is great looking and very well organized for the most part. The doors however are ruining everything especially the freezer door. From day one they would close tightly only 70% of the time. You’d never know until you’d hear the fridge running nonstop that something was wrong. A&E service was sent out last week for warranty service and took off/reinstalled both doors. Now I’d say the doors are closing tightly about 90% of the time. Looks like I will have to learn to deal with ice crystals and food that has been slightly thawed/refrozen over and over.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
reply from Social Media

We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us. ^Sandy

Sep 28, 2026
Reviewer name: Anonymous
2 out of 5 stars
2 out of 5 stars review

shelving

The shelving sucks, 2 1/2 years and both shelves have cracks in the left front corner. We are retired and can not afford the price you have to replace them. LTCS20030.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
May 29, 2026
Reviewer name: John
2 out of 5 stars
2 out of 5 stars review

Nice fridge poor customet servive

Bought this in February 2026 and now it is hardly cooling. Thermometer registers 49-51 degrees. Called for warranty repair Aa week ago and still haven't been able to get a repairman here to fix it. Call and talked to CS twice now with no good answer. I do think that this will be my last LG product. Very very poor CS

Helpful?1C8OINJWZG7Q13615503142
reply from LG Digital Customer Care

Hi, John. Thanks for sharing your experience with your LG Refrigerator (LTCS20020S) model. We understand how important it is to have your refrigerator cooling properly, especially after only a few months of use. When a repair visit is still pending, we want to help you move toward a resolution and keep things running as they should. For cooling issues, follow these quick steps while waiting for the technician: - Ensure airflow is unobstructed by checking for items blocking the fridge vents. - Set temperatures to 37°F for the fridge and 0°F for the freezer. - Inspect door seals for proper closure and gaps. - Avoid overloading shelves, as this can hinder circulation and cooling. For more guidance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. We’re committed to helping you get this resolved, and if you need further assistance, please reach out to us at lgdigitalcare@lg.sprinklrsupport.com. ^Juvy

Sep 15, 2026
Reviewer name: selfenergy
1 out of 5 stars
1 out of 5 stars review

Great color.

I thought this self-energy refrigerator would be better than a regular one, on cooling more and also lower my electric bill but it did not.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
reply from LG Digital Care Team

Hello there, thanks for taking a moment to share your experience with your 20 cu. ft. Top Freezer Refrigerator model LTCS20030S. We understand you highlighted the great color and mentioned your expectations around cooling and energy use, and we appreciate you letting us know about your experience. We understand how important it is for your refrigerator to deliver steady cooling while helping manage energy consumption. To help your LTCS20030S cool as efficiently as possible: - Make sure the refrigerator is not packed too tightly, so the Multi‑Air Flow system can circulate cold air evenly - Confirm the temperature is set to 37°F in the refrigerator and 0°F in the freezer for balanced performance You can also review the full product details for your LTCS20030S here: https://www.lg.com/us/refrigerators/lg-ltcs20030s-top-freezer-refrigerator If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ‑Rich

May 18, 2023
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Life Is Not Good With This Product

I bought this product not quite a year ago and a technician has come out 3 times to fix it along with ordering new parts! My fridge is still not cooling and I’ve had to throw my food away! I’ve been without a fridge for 3 weeks now, waiting for LG to send out a different technician! This is unacceptable for a fairly new refrigerator, not to mention expensive having to order takeout!! HELP!

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
reply from social/LG

Oh, my! We always try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience. This is definitely not the experience we want for you. We would be delighted to have this investigated. Please send us a DM with the model of your unit, and we'll take it from there. We'll be waiting for you. ~Tanisha