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Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator for
LG 20 cu. ft. Top Freezer Refrigerator
3.6 out of 5 stars
stars
126 ratings126 reviews
  1. 5 stars44% (55)
  2. 4 stars18% (23)
  3. 3 stars11% (14)
  4. 2 stars9% (11)
  5. 1 star18% (23)
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Showing 1-10 of 126 reviews
Apr 21, 2024
Reviewer name: AlBel
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

So quiet you don't know it is even working.

[This review was collected as part of a promotion.] I had to replace the refrigerator that was installed when my house was built. It was forty years old and had been a great refrigerator, but it was getting past its' time. It was making a variety of noises, but still working. I knew it was about at its' end. I got a new LG refrigerator and love it. When I first got it, I keep going to check to see if it was working, it is so quiet. I LOVE it.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
Dec 7, 2021
Reviewer name: richcress
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Refrigerator

[This review was collected as part of a promotion.] I purchased this refrigerator with the ice maker 6 weeks ago. It is performing very well The ice maker produces plenty of ice and the refrigerator maintains its cool temperature. It is also very quiet.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
Apr 3, 2022
Reviewer name: Housemom72
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Refrigerator

[This review was collected as part of a promotion.] I really had a hard time deciding on this fridge but I'm glad I chose it. I love the ice maker, it's just the right size so it doesn't take a lot of room out of thr freezer. The fridge is smaller than my previous one but it holds so much! That was a good surprise. The stainless steel exterior brightens the kitchen. The light in the fridge is bright making it easy to see what is in the fridge. This was a good buy.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
Sep 23, 2022
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Perfect fit!

Just bought my first home! Brand new build! And I wanted a nice sleek but not oversized refrigerator, and this fits perfectly in my kitchen! It matches all my other appliances really well! Love the Led lighting, ice maker, and the fact that it’s energy efficient!

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
Feb 21, 2021
Reviewer name: einsspector
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Filled our need

[This review was collected as part of a promotion.] Bought the unit to replace a refrigerator that had failed. Our criteria was a refrigerator that was readily available and one that would fit within our available space. This unit fit the criteria so we went with it. Functions well with two draw backs. 1- it is deeper than most, so it is a stretch to reach to the back of the unit. 2- not enough drawers and compartments for small items. Had to buy containers to store smaller items.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
Jun 7, 2021
Reviewer name: granny3181
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

[This review was collected as part of a promotion.] I have had my LG refrigerator for 3 months, and have been pleased with it. I like the size, and the inside layout and storage space. However, I miss having a drawer for cheeses and lunch meats/bacon, as my old fridge had. Also, the doors are hard to close without actually pushing them, i.e. not lightly pushing them. I assume they will loosen up with time, but I have thought the door was shut and walked out of the kitchen, only to comeback and see the door still standing open. I still recommend this item, and am glad I purchased it.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
May 29, 2026
Reviewer name: John
2 out of 5 stars
2 out of 5 stars review

Nice fridge poor customet servive

Bought this in February 2026 and now it is hardly cooling. Thermometer registers 49-51 degrees. Called for warranty repair Aa week ago and still haven't been able to get a repairman here to fix it. Call and talked to CS twice now with no good answer. I do think that this will be my last LG product. Very very poor CS

Helpful?1C8OINJWZG7Q13615503142
reply from LG Digital Customer Care

Hi, John. Thanks for sharing your experience with your LG Refrigerator (LTCS20020S) model. <br /><br />We understand how important it is to have your refrigerator cooling properly, especially after only a few months of use. When a repair visit is still pending, we want to help you move toward a resolution and keep things running as they should. For cooling issues, follow these quick steps while waiting for the technician: <br /><br />- Ensure airflow is unobstructed by checking for items blocking the fridge vents. <br />- Set temperatures to 37°F for the fridge and 0°F for the freezer. <br />- Inspect door seals for proper closure and gaps. <br />- Avoid overloading shelves, as this can hinder circulation and cooling. For more guidance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. We’re committed to helping you get this resolved, and if you need further assistance, please reach out to us at lgdigitalcare&#64;lg.sprinklrsupport.com. ^Juvy

Oct 16, 2023
Reviewer name: Dave 27florida
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Will not last

After 1 year it quit working. Didn't get the extended warranty the parts that went out the fan motor were not covered had to pay an appliance repairman to come out had to order the parts that were on back order and I'm still waiting still owe $700 on my credit card on the refrigerator.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
reply from LG Digital Care Team

Hey Dave, this is not the customer service we strive for at LG. Let's look into this together. Please send us a private message on our social media accounts, @LGUSSupport. ~Tegan

May 18, 2023
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Life Is Not Good With This Product

I bought this product not quite a year ago and a technician has come out 3 times to fix it along with ordering new parts! My fridge is still not cooling and I’ve had to throw my food away! I’ve been without a fridge for 3 weeks now, waiting for LG to send out a different technician! This is unacceptable for a fairly new refrigerator, not to mention expensive having to order takeout!! HELP!

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
reply from social/LG

Oh, my! We always try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience. This is definitely not the experience we want for you. We would be delighted to have this investigated. Please send us a DM with the model of your unit, and we'll take it from there. We'll be waiting for you. ~Tanisha

Mar 9, 2021
Reviewer name: DoggieDadVA
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Very nice basic fridge

[This review was collected as part of a promotion.] This is an excellent refrigerator if you're space compromised and can't get a side by side or bottom freezer unit. The refrigerator compartment is spacious, the freezer is a little tight, but definitely not SO small you can't store frozen foods. One thing I really like is how quiet it is. I thought my old fridge was acceptable, but when I got this I realized how noisy my old one was! Seems to be very energy efficient. Doesn't run a lot. My only semi complaint is that the bottom door is long. You have to move your feet out of the way when you open the door as it won't go over your feet. A minor issue. All in all a good energy star rated appliance that looks good and works fine and costs half of some "modern" refrigerators on the market.

Review from lg.com
Helpful?1C8OINJWZG7Q13615503142
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. ^Daphane