Customer reviews for LG 20 cu. ft. Top Freezer Refrigerator forDidn't hold up.
[This review was collected as part of a promotion.] It was only 7 months before the refrigerator would only cool to 52 on the highest setting, and the ice maker won't dump the ice unless it's reset each time. Also, 0 is the coldest it will go. I'm waiting on the only service provider in my area to squeeze me in for service before my warranty is up. On a positive note, it looks good.
Hey there. We appreciate you letting us know about your LG refrigerator not cooling properly and for keeping us in the loop about getting it serviced. We want to make sure that your fridge taken care of so you can continue to use it for at least 7 years rather than 7 months. After the technician comes to service your unit, we would love for you to follow-up with us on social media at @LGUSSupport. This way, we'll be with you every step of the way to make sure your fridge is back to 100% efficiency! *Josh
Good basic refrigerator
[This review was collected as part of a promotion.] This refrigerator was purchased during the pandemic and we did not have the opportunity to see a floor model since the store sold out everything available. So, the unit was purchased using online information only. The unit works fine and the installation process went smoothly. There are a few items that could be improved upon: 1) It was not noticed until the unit was received that there was no light in the freezer. It did not show up in the feature list, so it is our fault for not picking up on this. I would expect that a freezer light would be standard in a freezer. 2) There were only two door shelves even though there was space for three. Again, we should have noted this in the online specifications. If would have been nice to have the inner door be designed to accomodate a post sale shelf addition from the parts department. It would be a minimal factory cost to have the shelf accomodation molded into the door when manufactured. 3) There was no drawer accomodation. Similar to number two, it would have been relatively easy to design this capability into the product for aftermarket purchase.
Not usable
[This review was collected as part of a promotion.] This fridge is not but a little over a year old and because of it I have lost food twice Still not cold as of this date Stays as if not plugged in I use a cooler and is so inconvenient as I a O.n a fixed income Cannot use the LG at all
Hello Jacob. Thank you for sharing your experience with us regarding your LG Refrigerator, model LTCS20030S. We understand your frustration and the inconvenience caused by your refrigerator not cooling properly. Your feedback is important to us, and we'd like to assist you further. Please send us a private message on our social media platform via @LGUSSupport so that our team can gather more details and provide troubleshooting steps or explore possible solutions. We appreciate your patience as we work to resolve this for you. ^Sam
Terrible fridge, multiple parts have broken
We have had this fridge for about 5 years now and it continues to break in places. The ice machine stopped working a long time ago. The shelves on the doors have completely cracked on the bottom and are not useable. Now, the pieces holding together the vegetable bins have completely broken and the drawers no longer work. We are EXTREMELY disappointed with this product as it has been very defective. We are a household of two so I don't believe we are over-using it to the point of user error in it breaking.
We appreciate you sharing your experience and want to ensure you get the support you need. We know how important it is to have everything working smoothly on your LTCS20030S refrigerator model, and we’re here to assist. Please send us a private message on our social platforms @LGUSSupport with your contact details, so we can explore solutions together. ^Anthony
Power Draw
I received my brand new LG refrigerator on October 25. It was plugged into a dedicated 15A GFCI power outlet. The GFCI has tripped 5 times during the past 4 days. I am wondering if this is normal since 15A is a lot of current. So far, the experience with LG is not a great one. I hope LG has a good quality control system in place (six sigma?!?). I may have to return the refrigerator to get another brand.
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Final Decision
[This review was collected as part of a promotion.] I recently purchased an LG gas range and due to limited space in my kitchen, would like to match it with a top freezer refrigerator, however, my concerns are print proof, third tray inside door, and deli drawer. Although, I would love to have those items, they're not an absolute deal breaker, but are causing some difficulty with making my final decision.
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Fingerprints
I do not like this refrigerator at all. I cant get it to look clean no matter what materials, rags or products I use. It looks streaky all the time and fingerprints always show. Called customer service and they said to use baking soda so we shall see...
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Nice and cold!
[This review was collected as part of a promotion.] I’ve had the refrigerator for 4 months now, I absolutely love how cold it keeps my drinks! My food stays fresher. I also like the ease of opening the drawers. And lastly I really appreciate the construction and thickness of the plastic pieces for the in door shelves (major issue with last fridge). The only thing that I don’t like is all the finger prints.
Horrible product
Super angry about our LG Fridge/freezer. Only had it 16 months. Ice maker crapped out multiple times, so we replaced the ice maker. That worked for about 2 months and doesn't work at all anymore. Apparently the freezer doesn't keep a consistent temperature. Waste of a lot of money.
Hello Meg! We value our customers and understand how essential your refrigerator is to your home. All of our fridges come with a 5-year warranty for the sealed system and a 10-year warranty for the compressor. Simply send us a private message on social media at @LGUSSupport with your serial number and personal information, and we will assign a dedicated team member to assist you in exploring your options to get your refrigerator back to cooling properly and making ice again. ~Ivy
TERRIBLE REFRIGERATOR
This product has been a disappointment 6 months into the purchase. If maker quit working. 7 months in the refrigerator door shelf broke into 2 pieces. 1 year in the main refrigerator shelves started cracking. It is be held together with glue and duct tape. DO NOT BUY.
Hey Nolin, we see your experience has fallen short of what we strive for at LG. Please allow us the opportunity to look into this for you. Send us a private message on our socials, @LGUSSupport. ~Tegan