Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Hello Jacob. Thank you for sharing your experience with us regarding your LG Refrigerator, model LTCS20030S. We understand your frustration and the inconvenience caused by your refrigerator not cooling properly. Your feedback is important to us, and we'd like to assist you further. Please send us a private message on our social media platform via @LGUSSupport so that our team can gather more details and provide troubleshooting steps or explore possible solutions. We appreciate your patience as we work to resolve this for you. ^Sam

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Thanks for sharing your honest feedback Heath! We totally understand that you’re looking for value without all the extra features, and we’re glad you found the price fair. While it sounds like there are some areas for improvement, we truly appreciate you letting us know. We’re always striving to improve, and your input helps us get closer to creating the best possible product. If you’re looking for more tips on care or need help with any questions, feel free to reach out, we're just a private message away throughout our social media platforms @LGUSSupport—we’re here to make sure you get the most out of your LG experience! 💙✨ ^Anthony

Hey there. It sounds like you're having a really difficult experience with your LG top freezer door not shutting properly and requiring you to force it closed. That's definitely not the convenient and reliable operation you should expect from your appliance. We want to help explore why this might be happening and work towards a solution to get your freezer door sealing correctly. Please send us a direct message @LGUSSupport with your refrigerator's model number, serial number, and purchase date. We're confident that once we have all the specifics, we can work towards a path that addresses this concern and ensures your food stays properly preserved. ^ Diego

Hi, there, Thank you for taking time to share your experience with the LG Refrigerator (LTCS20030S) model. We appreciate you bringing this to our attention. We understand that it is important for your unit to work properly. Our goal is to deliver outstanding service that fulfills our customers' requirements and anticipations. For further assistance, feel free to contact us via social media @LGUSSupport. ~Zie

Hey Dahary. Wow! It sounds like your LG fridge is already winning you over! ❄️ With its super quiet operation, plenty of ice, and contoured doors, it’s truly a game-changer for your kitchen. For more questions, private message us on social media @LGUSSupport. Cheers to amazing reliability and refreshing moments ahead! 🥂 #LifeisGood ^David