We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy

Hi Vinny. We know how concerning it is to run into problems in your first year of owning your LG refrigerator, and we are committed to making your experience better going forward. We hope our team was able to get this working for you again, but if not, please reach out to us on social media using @LGUSSupport. We hope to hear good news! ~Ave

Hey Cheryl. It sounds like you're having a really challenging issue with the shelving border pieces breaking off your LG refrigerator after only three years. We understand how frustrating it is when essential components like shelves become unsecured, even if everything else is working well. We want to help explore all available options to bring a wonderful resolution for you. So we can learn every detail and gather the correct information, please send us a direct message @LGUSSupport with your refrigerator's model number, serial number, and purchase date. We're confident we can find the best path forward to get your LG refrigerator's shelves back in top working order! ^ Diego

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane