Thank you for taking this time to communicate with us about your experience. We'll be more than happy to look into this further. To start, let's move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or call our Customer Service at (800) 243-0000. Thank you. ~Bridge

It is a shame that you experienced a cooling issue on your refrigerator. We have made several quality improvements to the compressor and repair experience to prevent another incident. Thank you for sharing your feedback with us. ^Jennifer

Hi! Thank you for the review for your 22 cu. ft. French Door Refrigerator. We're glad to hear you're enjoying the design and quality in fridge model LFDS22520S. We're a company that constantly looks to improve customer satisfaction. We'll take your feedback regarding the freezer drawer into account as we create future models. In the meantime, should you need support, please don't hesitate to contact us: https://www.lg.com/us/support/contact. ^Chris

Hello there! Thanks for reaching out. We are excited to hear about the service that was provided to you for your LG Refrigerator. We keep ourselves a goal on keeping smiles our customers face. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. We appreciate you. If you have other concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport. `Jai.