Hi, there. Thank you for taking the time to share your experience with the LG Refrigerator (LFDS22520S) model. We understand your concern about the technician didn't arrive as scheduled to work on your refrigerator. We strive to provide exceptional customer service and ensure a smooth and seamless experience. If you give us another chance, we'd love to connect with you directly to address this matter and work towards a resolution. Please reach out to us on social media @LGUSSupport to assist you in any way we can, and we are dedicated to ensuring your complete satisfaction. ^Juvy