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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars1,010 ratings776 reviews
  1. 5 stars69% (696)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 641-650 of 776 reviews
Oct 18, 2023
timJons
1 out of 5 stars review

Worked well until the display stopped working

We've had this unit for about 18 months, it works pretty well overall. However about a month ago the power and warm lights went out on the display. It appears there's no way to get replacement parts, and these only have a 1 year warranty. There are quite a few reports of people starting to have this same problem with the display lights going out so it appears to be a weakness in the design. For the price it's not a big expectation that failures like this would not happen in such a short timeframe. Other brands in similar price ranges Brewville, Cuisinart, Braun, etc. all carry 2-3 year warranties.

Review from sharkninja.com
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May 3, 2024
Heather H.
3 out of 5 stars review

Stopped dispensing correct amount of coffee/water

Loved the versatility of this machine at first! But after a year, it's not making the right amount of coffee when I make just a single cup and it's not dispensing the correct amount of hot water. I have cleaned it several times thinking that was the problem but I am convinced that it's the machine. It's just a pain to have to run it multiple times to get the right amount of coffee or water.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Ninja® DualBrew Pro Specialty Coffee System. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen

Jul 26, 2024
sheilaM
1 out of 5 stars review

terrible product

i bought this product a year and 4 months ago. I spent alot thinking this was a really good investment for a coffee machine since we drink coffee every day at my house. Well after a year and 4 months the electrical went on it i phoned for help and they told me that because it was electrical they would not fix it and they would have to send me a whole new machine and because it was not under warranty anymore there deal would cost me more money for them to send out a new machine so that would be now alot more for a machine that only lasted me a year and 4 months NO THANKYOU. My machine should have lasted longer than it did. I will never every buy a ninja coffee maker again. It is not worth the price for the short time that it lasted.

Review from sharkninja.com
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reply from Ninja Kitchen

Hello Sheila, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Ninja DualBrew. We will absolutely share your feedback with the relevant teams for consideration on future products, and service. Kind regards,

Aug 24, 2021
jc17771
5 out of 5 stars review

No more waiting in line to get coffeehouse drinks

[This review was collected as part of a promotion.] Ninja Dual-brew Pro Specialty Coffee System, Single-Serve, Pod, and 12-Cup Drip Coffee Make-CFP301,brews ultra-flavorful coffee in both grounds and pods, in one sleek system. Eliminating the need for several specialty brew systems cluttering up your counter space.Using your favorite pods or ground coffee you can customize your brew: Classic for hot, Rich for a more intense flavor, Over Ice coffee for vivid, authentic flavor,or Specialty to create cappuccinos, lattes, and more.The Ninja Dual-brew CFP301 also has a built in frothier to elevate your coffeehouse experience, if that's not enough you can make 4 pod-brewing sizes (6, 8, 10, or 12-ounce cup), 9 ground-brewing sizes (small cup, cup, XL cup, travel, XL travel, 1/4 carafe, 1/2 carafe, 3/4 carafe, and full carafe). There are 2 temperature settings, hot and boil, keeps brews warm up to 4 hours and there's a delay brew to 24 hours in advance,a multi-position removable 60 oz. water reservoir, and of course the fold-away frothier. Cleanup is a breeze and can be washed by hand or even detaches to fit in your dishwasher. How can you go wrong with all these options ? I absolutely love this specialty coffee system!!!

Review from sharkninja.com
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Nov 1, 2021
RevPat18
5 out of 5 stars review

Absolutely Love my Ninja DualBrew

This is one of the best purchases I've ever made. My husband drinks tea and I love my coffee. With the Ninja DualBrew I can brew my cup of coffee and he can make His tea(instead of heating his water in the microwave). Not to mention the grandbabies can make their noodles for snacks, no boiling water on the stove, not with the Ninja DualBrew. Yay!!! Love, love, love, my NinjaBrew. Did I mention when I have company over I can brew coffee by the pot, double yay.

Review from sharkninja.com
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Jan 12, 2024
Coffee
3 out of 5 stars review

Not worth the money.

Like how quickly you get your coffee. It does not keep coffee warm for your second cup. The carafe handle is attached to a ring that goes around the top, not a good design. Old coffee sit around that ring and then comes out when pouring your coffee. Didnt think I would have to wash the carafe after every use.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your coffee maker. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135. Kind regards, Ninja Kitchen

Jul 11, 2022
Crysthal
5 out of 5 stars review

Love it!

I love ninja products especially this new coffee maker! I was actually gifted this for Christmas from my husband and I love how versatile it is. From regular coffee, to specialties, to iced, to k-cup brewing anddddd to top it off I can just pour hot water and prepare simple breakfast like oatmeals! The only thing I'm crossing my fingers on is that Ninja comes out with a reusable “k-cup” filter. But, for now I've literally used every single feature and trust when I say it's worth it!

Review from sharkninja.com
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Aug 17, 2021
hrbnc26
5 out of 5 stars review

The BEST coffee maker I've ever owned!

[This review was collected as part of a promotion.] I absolutely love this coffee maker! I drink coffee drinks everyday, throughout the entire day, so I was excited to see all the options this one offers. I love that I can use k-cups or coffee grounds in it (that's my favorite feature by far). If I want a single cup or an entire pot, both are easy and quickly an option. So far, I've made iced coffee, cappuccino, espresso, and plain Jane. The milk frother is also an awesome feature! If you need a new coffee maker, you will not be disappointed by this one!

Review from sharkninja.com
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Oct 28, 2023
BR65
5 out of 5 stars review

Slim design, but packs a big punch with features!

I have been using my Dual Brew Pro for about a month and love it. I switched over from a Keurig Supreme, which I liked, but had continual issues with it overheating and tripping the thermostat and also not sensing low water. After many warranty replacements, I was done. The features that I like are the large water reservoir, the cup holder that easily flips down, or up and out of the way, thermo-extraction makes a good cup with the Kcups, low water warning that allows you to refill and continue the brew you were on, and the hot/boil water system. Hands down this machine blows the KSupreme brewer out of the water. I am hoping it has a longer durability than the KSupreme has. So far, so GOOD!

Review from sharkninja.com
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Jul 25, 2024
Jsk24
2 out of 5 stars review

Replacement

Not really happy with this coffee maker. I had a different model, without the frother that, eventually broke. Ninja was sending out a discounted new model that had the frother, at a discounted price. First, the steadiness on my counter is off which makes the appliance off balance. Secondly, the top close handle seems to get stuck when brewing a cup or using a k-up. Ninja had me pay for shipping. Maybe I wouldn't have bought this machine if I knew Ninja was going to charge me.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're sorry to hear that you aren't happy with your coffee system. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135. Kind regards, Ninja Kitchen