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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars1,010 ratings776 reviews
  1. 5 stars69% (696)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 631-640 of 776 reviews
Aug 3, 2024
Jlvwed
1 out of 5 stars review

Do not buy!

Do not buy!! We are on our second. First one lasted a year and then broke and kept saying “add water” and would never work even after adding water. Then we got one as a gift two weeks ago and it broke after 3 days!! It steamed up so bad it ruined our cabinets and only would make an inch of coffee. I would stay clear of this coffee maker!!

Review from sharkninja.com
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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're truly sorry to hear about your experience with your Coffee System. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen

Dec 27, 2021
Coffee burned hand
2 out of 5 stars review

Great coffee, but lid fell off

My husband bought me this coffee maker for Christmas as we are huge coffee and ninja fans. We love the features and the coffee it makes. However, half a pot of coffee fell on my hand when the lid failed as I was pouring my coffee this morning. We had the arrow pointing forward and it was tightly shut.

Review from sharkninja.com
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Aug 18, 2021
salg27
5 out of 5 stars review

Coffee Galore

[This review was collected as part of a promotion.] I am so happy with my new Ninja DualBrew Pro coffee system. It is one of the best coffee systems I have ever used. The ability to brew different sizes from pod up to 55 ounces with one machine is the cat's meow. I have used it to make pod coffee, regular classic coffee 12 cup and decaffeinated rich 12 cup coffee. It even comes with measuring spoon and the ability to create foam for any special coffee. Absolutely a marvelous coffee system.

Review from sharkninja.com
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Dec 3, 2023
Gigi5152
4 out of 5 stars review

Good Purchase

I love this coffee maker. It has multiple features and i have used them all. Two things that are a problem for me is that in the middle of brewing a pot of coffee the clean alert goes on and you can't finish the brew cycle. The other is my Kcup lid continues to stick which i have reached out to customer support. We”ll see out that goes. Other than that I purchased two more for gifts that's how much I love it!

Review from sharkninja.com
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Jul 7, 2023
JessSun
2 out of 5 stars review

Broke After 6 Months

We purchased this as a wedding present to ourselves and have absolutely loved it for the past 6 months. Now all of the sudden it won't brew anything! It keeps saying flashing that the unit needs cleaned and there is no way override it. We clean it regularly and we have now cleaned it 5 times since it's says it needs cleaned and it still won't work. Very frustrating!!

Review from sharkninja.com
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May 18, 2024
Annie
2 out of 5 stars review

Great Idea-Complete design flaw.

I love the functionality and design of this product. However, it leaks! We cannot leave water in the water tank because it empties all over the counter. Has warped and ruined out kitchen cabinets and drawers. Our relative who also bought the same product had the same issue.

Review from sharkninja.com
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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that this has happened. Please reach out to our team by phone at 1-800-365-0135, so that our team can assist with this. Kind regards, Ninja Kitchen

Aug 13, 2024
llamabada
1 out of 5 stars review

So disappointed.

I have owned this machine for almost a year now. I had never splurged on a coffee machine and didn't intend to for this one, even though I wanted it so bad! One day my husband showed up with it for me. I was so happy I cried tears of joy. My joy turned into sadness within two months time, when the machine started dispensing the wrong amount of ounces. It has done it consistently since then. I have poured my coffee into measuring cups to confirm. I make myself 28 ounces of coffee every morning, sometime I get enough for a cup, sometimes, I get enough for two. Sometimes I don't get enough at all. The water is now leaking out of the bottom of the water reservoir and leaves a puddle under the machine almost daily. The single cup has not worked since almost the beginning when one of my children went to brew some tea with a tea pod. It spewed out steam and the lid popped open and since then we have never been able to use the pod portion. The lid of the pod adapter pops open during brewing. I am not sure if I just got a defective machine or if they all function this way but I am so sad and disappointed. I always think of leaving a review, but never bothered until today when I went to brew my 28 ounces of coffee and ended up with maybe only 12. I'm sitting at work with my pitifully small cup of coffee that and decided today is the day I speak up. And yes, I have read all the FAQ, Troubleshooting, I have watched so many Youtube videos on cleaning and tried them all. Nothing has worked.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from Ninja Kitchen

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Ninja DualBrew. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you. Kind regards,

Jun 14, 2023
Ed1971
5 out of 5 stars review

Mostly Great, Highly recommend

We have had our coffee maker for about 3 months now and absolutely love it. We don't do a lot of K-cups, but every now and then it's great to be able to make a quick one cup of coffee. The lattee frother works better than expected. We usually microwave almond milk for about 1 minute. Then froth it. Then brew the coffee. It's quite good. The only down side we have with this entire setup is the thermal carafe. Coffee and water can get inside the plastic outside ring that goes around the top. The coffee then dries in there. The next time coffee or water gets in there, it rehydrates the old coffee which can spill out into your fresh cup of coffee contaminating it.

Review from sharkninja.com
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Nov 4, 2023
Bren2488
5 out of 5 stars review

The Ninja Dualbrew is really the best machine

[This review was collected as part of a promotion.] The Ninja Dualbrew is really the best coffee machine . I included pictures from the box so you could see what I am so impressed about. We can brew regular ground coffee a cup or a pot. Or we can use pods We can make a specialty drink. With this coffee machine. We don't have to have all of the extra machines. It's so freeing to get back some space. I love it.

Review from sharkninja.com
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Apr 26, 2024
Boang Ako
5 out of 5 stars review

Great Value

I have had mine for almost 2 months now. I am pleased with its functionality. I have used all the functions that it offers. The single K-Cup, Full pot function, The hot water for tea or other drinks as well as for oatmeal. I have no real complaints. One thing I think that would be nice if there was an adapter available for the expresso pods.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638