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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.1 out of 5 stars
stars1,007 ratings773 reviews
  1. 5 stars69% (693)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star13% (126)
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Showing 1-10 of 773 reviews
Jun 23, 2024
TOME2
5 out of 5 stars review

Verified Purchase

Compact in size yet make 14 cups in one brew!

Great coffee maker that always brews a perfect pot of coffee. Take up less space and using the same tank for both K-Cup or a Standard Pot is a time saver. Coffee is hot all the time and stays that way for hours to get through your morning. You can adjust the time on the warming plate to leave it on as long as you need. We have our set to 3 hours giving us fresh hot coffee every morning from 6:30am until 9:00pm if the pot last that long.

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Aug 10, 2024
Linda
5 out of 5 stars review

Verified Purchase

Stood By My Ninja

Best coffeemaker ever! Brew coffee in a pot or individual cup in various ounce amounts. Make your own lattes and cappuccinos with frothed. One downfall, and hopefully an isolated case: the keypad went bad but we bought the identical model after getting a refund for our first ninja dual brewer. That's how much we love this coffeemaker.

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Nov 13, 2022
Majuarmenta
5 out of 5 stars review

Verified Purchase

Excellent Coffee

I bought it a month ago and I have been enjoying my coffee more than ever. The quality of the final product is incredible. Its an amazing Coffee Brewer and more if you really enjoy good coffee. If you are a normal coffee person you can really feel the difference on how coffee really taste

Review from sharkninja.com
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Nov 17, 2022
Blinders
5 out of 5 stars review

Verified Purchase

Better than expected

First thoughts after opening the box was that it felt too light to be a quality product. Using it for three weeks changed that opinion. Yup, it's still light... but does everything it is touted to do flawlessly. We tried a timed carafe and the coffe was rich and flavorful. Use the Aieve reusable k- cup daily and the coffee tastes much better than with our old Keurig machine. I also use the 4 oz specialty mode every afternoon and froth the milk (unsweetened vanilla almond milk) to make a cappuccino. My wife uses the water mode several times a day. Every thing works great... and is intuitive. Most importantly, the coffee tastes great. BTW, we always use the "Rich" setting when using the pods (except for the "Special" setting).

Review from sharkninja.com
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Nov 11, 2022
Lisa
5 out of 5 stars review

Verified Purchase

Ninja Dual Brew Pro

Love it! A few weeks in. Morning Coffee and oatmeal, evening tea. The separate water dispenser is a magnificent innovation. I cannot use my microwave and toaster oven together. But I grilled steak, microwaved a veggie steamer, and used the boiled water feature to place the EXACT measured amount of water into my instant mashed potatoes, they were perfect. I cannot wait for my next review.

Review from sharkninja.com
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Oct 31, 2022
Lisa
5 out of 5 stars review

Verified Purchase

It Spoils Me!

I am raving about my Ninja DualBrew Pro! I've had it for a few weeks. Things I've noted are: coffee brews MUCH richer. I used 3 scoops in my old machine, for a pot. Now I use 1.5. And yes, I like a dark rich coffee. Next, I enjoy the option to use a pod. When it's just me. But again, it is Rich! So I use a big cup and double use the pod. I still get a dark rich cup of coffee! At night I like a steeped tea to relax to. No more kettle! I use the boiling water option to fill my tea pot. So quick and easy. I haven't made any fancy drinks yet, but I am enjoying what I am using. I feel spoiled!

Review from sharkninja.com
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Dec 27, 2023
KarenRN
4 out of 5 stars review

Verified Purchase

Love this coffee maker!

We went on a trip to family and they had one of these coffeemakers. The foamer on the side is really the best and a lot of fun. at first we just used regular flavored coffee creamer, then I tried it with Unsweetened almond milk and it was just as good. Less calories. Also added a few drops of sugar free vanilla. Still it creamed up real nice. I love I can choose the amount of coffee to make. The only and I mean the only thing (reason for 4 star) the change over to pods is a pain. So I've pretty much just gone to using the coffee maker to make an xl cup and that's a lot easier. You have to remove the coffee basket and add this other coffee basket it's bulky I didn't care for it. But the pot itself is perfect! I would have given 4.5 stars if they had that option. Still we love it!

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Nov 7, 2021
kkr1304
3 out of 5 stars review

Verified Purchase

Overall a decent coffe/tea maker

The Dual Brew Pro has a lot of good features except for the K-Cup adapter, it feels like it's going to break each time when closing the lid to puncture the K Cup. But the hot water and boiling water feature is great.

Review from sharkninja.com
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reply from SharkNinja

We are sorry to hear that you are experiencing difficulty with your Ninja® DualBrew Pro Specialty Coffee System. We would like to learn more. Pease reach out to our Customer Care Team at 866-826-6941, Mon.-Fri. 9 a.m.-9 p.m. ET | Sat. 9 a.m.-6 p.m. ET.

Mar 25, 2024
KLW
1 out of 5 stars review

Verified Purchase

Horrible amount coffee grounds!

Extremely disappointed with this purchase. My previous coffee maker was a Ninja so I was excited to upgrade to this Ninja DualBrew when it broke. But for someone who loves to grind beans and brew fresh pots of coffee, this DualBrew has been nothing but a headache due to excessive amount of coffee grounds in a half or full pot. I've called Ninja and had a part sent to me they said would fix it, but it didn't. They actually asked me if I measured the coffee grounds correctly. Fun thing is, I hadn't used as many grounds as the Ninja directions even tell you to use. I am looking for a new coffee maker and this headache is getting boxed up and returned to the store.

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reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you’re having trouble with your Ninja DualBrew Coffee Maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.Kind regards, Ninja Kitchen

Feb 11, 2025
Robin
1 out of 5 stars review

VERY Disappointing.

I bought this coffeemaker on 2/23/24. It worked extremely well until the beginning of this year (2025), when the pod adaptor began to malfunction. The coffee was not always hot, and the actual amount of the output did NOT correspond with the requested amount. It was, in fact, a little more than HALF. The grounds part of the coffeemaker seemed to be working fine, and then the CLN error code came on. Then nothing worked. After watching hours of Ninja DualBrew PRO videos and following the instructions - I cleaned the coffeemaker successfully. I thought so, anyway. UNTIL I attempted to make a cup of coffee with the pod adaptor. SAME ISSUES. I have cleaned it total of NINE TIMES. SAME problems!!! Also, when I attempted to register this product, the form REJECTED the Model Number and said it was NOT a valid #! Really? It is the number on the side of the coffeemaker that says MODEL. It is right above the Serial Number. I am out of time and patience. I will NOT clean this machine a TENTH time. If Ninja responds to this - DO NOT POST a form response!!!! This was an expensive machine, and I expected better than THIS. It is less than a year old and unusable.

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reply from SharkNinja Product Expert

Hi Robin,We completely understand how frustrating this must be, especially after multiple cleaning attempts and the issues persisting. This is absolutely not the experience we want you to have with your Ninja DualBrew.Since your unit is still under a year old, we’d love the opportunity to make this right. Please reach out to our team at 1-800-365-0135, and we’ll work with you to troubleshoot further or explore a replacement if necessary. Additionally, if you're having trouble registering the product, our team can assist with that as well.We truly appreciate your time and patience, and we want to ensure you get the performance you expect from your Ninja machine.Kind regards,Ninja Kitchen