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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars
1,012 ratings778 reviews
  1. 5 stars69% (698)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 621-630 of 778 reviews
Aug 23, 2021
Reviewer name: Dlloughlin
5 out of 5 stars
5 out of 5 stars review

A must have!

[This review was collected as part of a promotion.] Every kitchen must have this coffee maker. It has all of your coffee needs covered in one little machine. Perfect for making a full pot or just pop in a kcup for a single cup. Love all that it can do. Easy to use.

Review from sharkninja.com
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Mar 11, 2024
Reviewer name: Lyds
1 out of 5 stars
1 out of 5 stars review

My 1st Ninja disappointment

My husband bought this for me for Christmas. We were so excited to use it Christmas morning with the family. Extremely disappointed with this purchase. There is no hot plate to keep the pot if coffee warm. The temp for single serve can no be adjusted and is not warm enough so it gets cold fast. The frother does not steam your milk so you have to heat it up first. I have multiple Ninja products that I love but this was a fail for me.

Review from sharkninja.com
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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Ninja® DualBrew Pro Specialty Coffee System. We will absolutely share your feedback with the relevant teams for consideration of future products. Kind regards, Ninja Kitchen

Jul 9, 2022
Reviewer name: Sandyrf
5 out of 5 stars
5 out of 5 stars review

Carafe shatter

This is my second Ninja Coffees Bar. I got my first one as a wedding anniversary gift 6 years ago. When I saw this one I knew it was time to change it. Sadly, less then 4 months after having it, the carafe jar shatter. I don't understand how!!!! I did noticed that the glass on this one is tinner than the one I had. I'm afraid to buy the glass carafe again! Need to know if Ninja offers the stainless steel style for this model. Other than that, it's so fancy and does everything you need. Even pours boiling water for tea

Review from sharkninja.com
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Mar 12, 2024
Reviewer name: Rollie
1 out of 5 stars
1 out of 5 stars review

Garbage

This thing is absolute trash. Have had it for less than 3 months and it already doesnt work. The instructions on cleaning it are bs. Running it through it's cleaning cycle for a third time now (90 minute process btw) and it's still clogged so bad that it cant even clean it. We've never used anything in it but purified water so i really don't understand how it could even get this calcified if that's supposed to be the issue. We had a kuerig for 3+ yra and used mostly tap water in it and never had it clog or had to clean it like this. Not only would i not recommend buying, I'd suggest the store takes it off the shelf. $150 for a product that last 2.5 months is unacceptable. I could, and probably will, go buy a $25 hamilton beach coffee maker and get more than 3 months out of it.

Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you’re having trouble with your Ninja DualBrew Coffee Maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.Kind regards, Ninja Kitchen

Sep 6, 2021
Reviewer name: Rmnaquin
5 out of 5 stars
5 out of 5 stars review

Perfect!

[This review was collected as part of a promotion.] This is perfect! Not only for coffee pods but also for a full pot! It is a beautiful machine and looks great on my kitchen counter. It is very easy to use and clean. I wish I'd gotten this sooner. Great product!!

Review from sharkninja.com
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May 18, 2024
Reviewer name: Annie
2 out of 5 stars
2 out of 5 stars review

Great Idea-Complete design flaw.

I love the functionality and design of this product. However, it leaks! We cannot leave water in the water tank because it empties all over the counter. Has warped and ruined out kitchen cabinets and drawers. Our relative who also bought the same product had the same issue.

Review from sharkninja.com
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reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that this has happened. Please reach out to our team by phone at 1-800-365-0135, so that our team can assist with this. Kind regards, Ninja Kitchen

Aug 17, 2021
Reviewer name: Bog Ric
5 out of 5 stars
5 out of 5 stars review

Love it

[This review was collected as part of a promotion.] This is probably one of the best coffee pots I have owned. It does all the fancy stuff like and just makes a regular good old pot of coffee. The K cup adapter works well with generic pods. The large Reservoir makes it very nice and you don't have to refill as often. It's a great machine for it on to go cup or to brew a pot of coffee for a weekend get together. I would highly recommend it if you are a coffee locker

Review from sharkninja.com
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Jan 5, 2024
Reviewer name: DontBurnMeMan
1 out of 5 stars
1 out of 5 stars review

DANGEROUS!

Dont know why but very first pot and every pot since, when the pot is fresh and you go to pour it starts to barely come out then all of a sudden it comes pouring out fast, spilling everywhere and burning your hand holding the cup if you are not careful. Very dangerous. Unit also spits like crazy using pods when it is finishing its brew. This is with the metal pot version. DO NOT BUY, dangerous. Unit also seems to have issues with coffee grounds and the pod adapter that they cant seem to fix judging by the other reviews.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear about your experience with your Ninja® DualBrew Pro Specialty Coffee System. We will absolutely share your feedback with the relevant teams for consideration of future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135. Kind regards, Ninja Kitchen

Jun 4, 2024
Reviewer name: Delicious!43
5 out of 5 stars
5 out of 5 stars review

AMAZING COFFEE!

I bought this coffee maker after going through several other brands! It is the best machine ever. As a matter of fact, I enjoy my machine so much every day, that I bought this second one as a gift for my son, who also loves it. There are so many amazing features that most other machines do not have. It is relatively easy to use. It is versatile with loads of options that all perform beautifully. GREAT PRODUCT!

Review from sharkninja.com
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Aug 16, 2021
Reviewer name: laurajane
5 out of 5 stars
5 out of 5 stars review

Awesome!

[This review was collected as part of a promotion.] This coffee system is awesome. There are lots of really good features. I like that you can use both k-cups and coffee grinds. I also like that it comes with a milk frother. You can set this up to boil water for you and the water dispenses from a separate tube, so you won't get any coffee residue going into your hot water cup (note - you can get just regular hot water for tea, or boiling water). Last night, I set everything up so that my coffee would be brewed and ready for me at 6am. Then when my husband got up an hour later, the coffee was warm and ready for him too. There are different brew styles, so if you want an iced coffee, there is a different setting for that (stronger coffee?) so that your drink isn't too watered down. There is a cleaning function but I have not tried that out yet. At first, this machine was a little intimidating because there are quite a few different settings, but once we started using it, we found that it is very intuitive and easy to use. I love that you can use this one machine to make all kinds of different drinks - cappuccinos, lattes, iced coffee, hot tea. Only downsides to this (and they are minor) are that, you have to heat your milk in the microwave before you froth it since the frother obviously does not heat your milk (again, not a big deal for me). Also - we noticed that we had to switch the dispenser to "closed" before removing the carafe and pouring a cup of coffee after the brew was complete because if we didn't, it dripped onto the warming ring (also not too big of an issue). Overall, excellent product, and I'm excited to try lots of different coffee drinks!

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638