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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars
1,011 ratings777 reviews
  1. 5 stars69% (697)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 611-620 of 777 reviews
Nov 1, 2023
Kas3117
2 out of 5 stars review

Looks great but bad quality

One year later and it's already going in the garbage. I get random amounts of water whether it's brewed coffee or just boiled water. It's never the same. I can put in 18 oz and get 4 oz, etc. It also randomly makes things cold. The pod adapter stopped working properly even though I used it maybe twice. Pretty disappointed.

Review from sharkninja.com
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Aug 15, 2024
gl230
5 out of 5 stars review

Great features

I bought this a month ago. Makes the finest coffee i have had from a home coffee maker. My wife loves that she can grab a cup of hot tea from the separate water system. If the tank gets low it will pause and tell you to add water then finish the cycle.

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Dec 27, 2021
Coffee burned hand
2 out of 5 stars review

Great coffee, but lid fell off

My husband bought me this coffee maker for Christmas as we are huge coffee and ninja fans. We love the features and the coffee it makes. However, half a pot of coffee fell on my hand when the lid failed as I was pouring my coffee this morning. We had the arrow pointing forward and it was tightly shut.

Review from sharkninja.com
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Oct 26, 2023
Nancy2006
1 out of 5 stars review

Would not recommend!

Worst coffee pot, the reservoir leaks constantly, if you make a full pot the coffee grounds get all stuck up in area where the water drips and and grounds go everywhere. Coffee is not always hot very spotty. My first Ninja coffee pot which had no special attachments worked the best. Never had an issue wish I still had it.

Review from sharkninja.com
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Jan 31, 2022
MICHELLE
4 out of 5 stars review

COFFE NOT ALWAYS HOT ENOUGH

I BOUGHT THIS IN OCTOBER 2021. I PRIMARILY USE THE DRIP CYCLE FOR ONE CUP OF COFFEE AT A TIME. MAKES GOOD COFFEE BUT NOT ALWAYS HOT ENOUGH AND NO WAY TO ADJUST TEMPERATURE FOR COFFEE. IT CAN MAKE A CUP OF BOILING HOT WATER. OTHER FEATURES WORK WELL.

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Sep 6, 2021
Rmnaquin
5 out of 5 stars review

Perfect!

[This review was collected as part of a promotion.] This is perfect! Not only for coffee pods but also for a full pot! It is a beautiful machine and looks great on my kitchen counter. It is very easy to use and clean. I wish I'd gotten this sooner. Great product!!

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Jun 22, 2024
JessNRy
2 out of 5 stars review

Not the worst

I purchased mainly because me and my husband drink different coffees and he drinks more than I do so I was excited to use the K cup feature. Unless you stand there and hold your cup all the way up to it it will spew everywhere and it seems like no matter what coffee I am brewing, it tastes a little off. The ninja coffee maker I had before this was wonderful so I wanted to love this one too. I just don't.

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reply from Ninja Kitchen

Hello Jessica, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Ninja DualBrew. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET. Kind regards,

Oct 28, 2023
BR65
5 out of 5 stars review

Slim design, but packs a big punch with features!

I have been using my Dual Brew Pro for about a month and love it. I switched over from a Keurig Supreme, which I liked, but had continual issues with it overheating and tripping the thermostat and also not sensing low water. After many warranty replacements, I was done. The features that I like are the large water reservoir, the cup holder that easily flips down, or up and out of the way, thermo-extraction makes a good cup with the Kcups, low water warning that allows you to refill and continue the brew you were on, and the hot/boil water system. Hands down this machine blows the KSupreme brewer out of the water. I am hoping it has a longer durability than the KSupreme has. So far, so GOOD!

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Dec 7, 2023
Matt E
5 out of 5 stars review

Well done Ninja - but clean it!

I personally love this coffee maker. I love the ability to switch between pods and beans that I can grind myself. My wife likes the pods and I like the beans. I also like that the drip-brew utilizes the water pump like the pods and doesn't require overheating of the water like old machines do, I think that makes a much better drip coffee. I had one unit fail to pump, I've also had the same thing for Keurigs. People who are having issues need to clean their machines more regularly, that's been my solution. Hard water is hard on them.

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Aug 17, 2021
Erica84
5 out of 5 stars review

Meets all our coffee needs!

[This review was collected as part of a promotion.] The Ninja DualBrew Pro Specialty Coffee System has been the perfect upgrade for the coffee needs in my household. We had been using a Keurig for the past few years and quickly began to realize extent of the wastefulness of the coffee pods, so we decided to look for alternative options. The Ninja DualBrew was the answer we were looking for. Not only does it have more versatility in the function and design (with options that include classic or rich brew, over ice, water only for tea or oatmeal for example), but the sleeker and more modern design also made it a welcomed addition to our kitchen. The ability to make single cups as well as an entire 12-cup carafe is helpful for when we have guests or when one cup of coffee simply isn't going to cut it for the day. The frother feature is also an awesome added bonus that my husband particularly loves. The Ninja DualBrew is easy to use and operate, looks aesthetically pleasing in our contemporary styled kitchen, and makes outstanding coffee. Highly recommended!

Review from sharkninja.com
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