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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars
1,012 ratings778 reviews
  1. 5 stars69% (698)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 591-600 of 778 reviews
Jan 12, 2024
Reviewer name: Coffee
3 out of 5 stars
3 out of 5 stars review

Not worth the money.

Like how quickly you get your coffee. It does not keep coffee warm for your second cup. The carafe handle is attached to a ring that goes around the top, not a good design. Old coffee sit around that ring and then comes out when pouring your coffee. Didnt think I would have to wash the carafe after every use.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your coffee maker. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135. Kind regards, Ninja Kitchen

Oct 26, 2023
Reviewer name: Nancy2006
1 out of 5 stars
1 out of 5 stars review

Would not recommend!

Worst coffee pot, the reservoir leaks constantly, if you make a full pot the coffee grounds get all stuck up in area where the water drips and and grounds go everywhere. Coffee is not always hot very spotty. My first Ninja coffee pot which had no special attachments worked the best. Never had an issue wish I still had it.

Review from sharkninja.com
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Dec 30, 2021
Reviewer name: Coffeelover79
3 out of 5 stars
3 out of 5 stars review

Grounds galore

I was beyond excited to upgrade to this machine after replacing another faulty coffeemaker from a different brand that barely lasted 2 years. Unfortunately, after only using this Ninja for about a month, I have experienced quite a few issues already. Those issues are that when I put a K-cup in, it either comes out as clear water or the grounds end up in my mug. Today I was brewing a K-cup for my company, and when the mug only filled halfway twice, I decided to inspect further. I looked inside the K-cup adapter was properly in place and when I removed it, to check the brew basket, it was clogged full of grounds beneath the K-cup adapter. I have double checked the directions multiple times and I am following all of the steps correctly so I must have a faulty machine. I can see it's potential, I just wish it worked as well as I hoped it would.

Review from sharkninja.com
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Nov 4, 2023
Reviewer name: Bren2488
5 out of 5 stars
5 out of 5 stars review

The Ninja Dualbrew is really the best machine

[This review was collected as part of a promotion.] The Ninja Dualbrew is really the best coffee machine . I included pictures from the box so you could see what I am so impressed about. We can brew regular ground coffee a cup or a pot. Or we can use pods We can make a specialty drink. With this coffee machine. We don't have to have all of the extra machines. It's so freeing to get back some space. I love it.

Review from sharkninja.com
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Oct 20, 2023
Reviewer name: Jimh
1 out of 5 stars
1 out of 5 stars review

Hot plate quit working.

this is my second coffee maker, the first one was possessed, the second one the hot plate quit working, you can brew a full pot and the hot plate turns off after 15 minutes, I went through the manual and played with the time it stays on but no success. so I have expensive K-cup maker. I have had this only maybe 6 months. My Mr. Coffee maker that is 5 years old makes a better pot of coffee. Just better off buying smaller K-cup maker. Like few reviews on here, I also get grounds in my cup every now and then. I am sad, coming from the military and love my coffee. have to have my old coffee maker out of retirement.

Review from sharkninja.com
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Feb 20, 2024
Reviewer name: Rachey
5 out of 5 stars
5 out of 5 stars review

PSA IF YOU ARE COMPLAINING ABOUT SPLATTERING

Okay I bought this machine several months ago and loved it. Then my husband bought the permanent filter so we could also make the full pots in addition to the kcups. All of the sudden it started splashing everywhere when making the kcups. All over the counter every time. We had to start leaving a towel to clean it every time…. We are idiots. Discovered today you need to LEAVE THE BASKET IN (even though it's removable) when using the kcup adapater so that the liquid only goes through 1 hole. I was ready to toss this thing in the trash because of the splatter. Don't be an idiot like me haha leave the basket in when switching between adapters!!

Review from sharkninja.com
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Dec 15, 2021
Reviewer name: CDS57
5 out of 5 stars
5 out of 5 stars review

Love my Ninja!

Mine is a Ninja kitchen, so I had to add this coffee maker. I love it! It has everything I need for both coffee and tea, plus a separate hot water spout. I no longer need two appliances when one does all the functions I need. Mine makes very hot water and great coffee made to my taste.

Review from sharkninja.com
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Dec 11, 2023
Reviewer name: KK29
1 out of 5 stars
1 out of 5 stars review

CLN Error

The first time I tried to use this coffee maker I received the CLN error. After running a cleaning cycle (on my brand-new device) it continues to give the CLN error about 50% of the time. I received the machine a week ago and will be trying to return. Bummer I missed out on deals on better devices.

Review from sharkninja.com
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Sep 27, 2023
Reviewer name: Don’t buy
1 out of 5 stars
1 out of 5 stars review

Terrible Ma CB one

This was the worse coffee machine I've ever purchased which was very disappointing because I have always raved about ninja products. First one would shut off mid brew sometimes you would have to push the ok button several times before it would brew. The amount of wasted coffee and money. Customer service sent me a new one and it happened to that one the same day we got it. Don't waste your time or lonely on this one.

Review from sharkninja.com
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Sep 6, 2022
Reviewer name: LadyC
5 out of 5 stars
5 out of 5 stars review

Awesome System!

I bought this on a whim because my old kuerig didn't have the features I was looking for and I'm glad I did. The frother on this system is great, I love the fact it does k cups and grounds too. It makes for making coffee enjoyable. Plus it got to me in 2 business days!

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638