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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars1,010 ratings776 reviews
  1. 5 stars69% (696)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 551-560 of 776 reviews
Jan 31, 2022
MICHELLE
4 out of 5 stars review

COFFE NOT ALWAYS HOT ENOUGH

I BOUGHT THIS IN OCTOBER 2021. I PRIMARILY USE THE DRIP CYCLE FOR ONE CUP OF COFFEE AT A TIME. MAKES GOOD COFFEE BUT NOT ALWAYS HOT ENOUGH AND NO WAY TO ADJUST TEMPERATURE FOR COFFEE. IT CAN MAKE A CUP OF BOILING HOT WATER. OTHER FEATURES WORK WELL.

Review from sharkninja.com
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Feb 20, 2023
Mags
2 out of 5 stars review

Add water

I bought this Ninja about 2 years ago and love it, however I'm getting an error "add water", there is water in the coffee. Any one else experience this and what did you do. After paying a lot of money I'm wondering if this coffee maker will ever work again.

Review from sharkninja.com
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Aug 3, 2024
Jlvwed
1 out of 5 stars review

Do not buy!

Do not buy!! We are on our second. First one lasted a year and then broke and kept saying “add water” and would never work even after adding water. Then we got one as a gift two weeks ago and it broke after 3 days!! It steamed up so bad it ruined our cabinets and only would make an inch of coffee. I would stay clear of this coffee maker!!

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're truly sorry to hear about your experience with your Coffee System. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen

Aug 31, 2021
Jsotam76
5 out of 5 stars review

I'm obsessed with this coffee maker!

[This review was collected as part of a promotion.] I am literally obsessed with this coffee maker! I love that I can use pods to make up to a 12 oz size glass or remove the pod adapter and use filters and lose coffee to make a complete pot of coffee. I can make anywhere from 4 Oz to 56! A full pot takes less than 45 seconds to brew! The delay feature has quickly become something I count on to have my coffee ready promptly at 5 a.m. Monday through Friday. The attached frother works amazingly well! I also love how little counter space this wonderful coffee maker takes up.

Review from sharkninja.com
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Aug 29, 2021
hoch82
5 out of 5 stars review

Made the switch

[This review was collected as part of a promotion.] I am so happy with my Ninja DualBrew Pro! I have used three or four other brands before my brother purchased Ninja and advised me to make the switch. Simple to use and brews my favorite drinks. I love to use the hot water feature to make my oatmeal in the mornings. The DualBrew is perfect for someone like me who has a large family. I can brew a pot or everyone can choose their own. I will only be using Ninja from now on!

Review from sharkninja.com
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Oct 26, 2023
Nancy2006
1 out of 5 stars review

Would not recommend!

Worst coffee pot, the reservoir leaks constantly, if you make a full pot the coffee grounds get all stuck up in area where the water drips and and grounds go everywhere. Coffee is not always hot very spotty. My first Ninja coffee pot which had no special attachments worked the best. Never had an issue wish I still had it.

Review from sharkninja.com
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Dec 29, 2021
apop19
4 out of 5 stars review

Almost the perfect machine…

I was so excited to upgrade my last Ninja coffee machine which I love. I only replaced it bc I got a great deal on this during Christmas. I was so disappointed that this one didn't come with the permanent filter. I went online as soon as I opened the box to order it only to find it it's currently out of stock! I'm excited since this takes up less space than my old one. We'll see how the coffee tastes.

Review from sharkninja.com
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Aug 15, 2024
gl230
5 out of 5 stars review

Great features

I bought this a month ago. Makes the finest coffee i have had from a home coffee maker. My wife loves that she can grab a cup of hot tea from the separate water system. If the tank gets low it will pause and tell you to add water then finish the cycle.

Review from sharkninja.com
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Aug 14, 2022
valerier2e3f
5 out of 5 stars review

I've always been a

I've always been a Keurig person, but when I attempted to descale my last machine I made a mistake, and I broke it. So I went shopping for the same coffee maker, but my husband spotted this one and asked me to give it a try. With great hesitancy, I said OK. And I haven't regretted it! I absolutely love this. Is pretty small, so it doesn't take up a ton of space, and I love the fact that I can add frothed milk to my coffee. I'm so glad we got it!

Review from influenster.com
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Oct 24, 2021
Karla916
1 out of 5 stars review

Lid doesn't stay closed

We have had this for less than a week & the kids will not stay closed where the pod goes! We have to sit something heavy on top or it just keeps popping back open. It's very frustrating. I have so many Ninja products & I was really hoping to use this over Keurig

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

We are sorry to hear of this experience. So that we may assist you as quickly as possible we ask that you please contact our Customer Care Team at 866-826-6941, Mon.-Fri. 9 a.m.-9 p.m. ET | Sat. 9 a.m.-6 p.m. ET.