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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars
1,011 ratings777 reviews
  1. 5 stars69% (697)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 541-550 of 777 reviews
May 3, 2024
Heather H.
3 out of 5 stars review

Stopped dispensing correct amount of coffee/water

Loved the versatility of this machine at first! But after a year, it's not making the right amount of coffee when I make just a single cup and it's not dispensing the correct amount of hot water. I have cleaned it several times thinking that was the problem but I am convinced that it's the machine. It's just a pain to have to run it multiple times to get the right amount of coffee or water.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Ninja® DualBrew Pro Specialty Coffee System. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen

Jul 25, 2024
Jsk24
2 out of 5 stars review

Replacement

Not really happy with this coffee maker. I had a different model, without the frother that, eventually broke. Ninja was sending out a discounted new model that had the frother, at a discounted price. First, the steadiness on my counter is off which makes the appliance off balance. Secondly, the top close handle seems to get stuck when brewing a cup or using a k-up. Ninja had me pay for shipping. Maybe I wouldn't have bought this machine if I knew Ninja was going to charge me.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're sorry to hear that you aren't happy with your coffee system. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135. Kind regards, Ninja Kitchen

Dec 5, 2022
Cjrav
5 out of 5 stars review

Perfect for every need!

My husband and I have had this machine for approximately a month now. We have a constant varying in the amount of coffee we need brewed. There are days we want different coffee flavor/brands than the other. Never a problem with any of this. Absolutely in love with the preset modes for travel mugs, and the fact that my large travel mugs that never fit under any machine fit perfectly in this machine. Then when we both are home or have company we can brew a full pot of coffee. All the options for ways to brew and sizes to brew make this machine perfect. Absolutely no complaints. It's great to see my husband be so excited over a small kitchen appliance.

Review from sharkninja.com
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Apr 11, 2024
fiveohstang
2 out of 5 stars review

Not great

I got this coffee pot for my wife for Christmas, we are used to a Bun and wanted the timer and pod feature so went with this model, big mistake so far, single pods put grounds in the coffee, and now when she makes a whole pot half the time it ends up with too many grounds too.

Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja Product Expert

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your coffee maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen

Dec 15, 2021
CDS57
5 out of 5 stars review

Love my Ninja!

Mine is a Ninja kitchen, so I had to add this coffee maker. I love it! It has everything I need for both coffee and tea, plus a separate hot water spout. I no longer need two appliances when one does all the functions I need. Mine makes very hot water and great coffee made to my taste.

Review from sharkninja.com
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Sep 6, 2022
LadyC
5 out of 5 stars review

Awesome System!

I bought this on a whim because my old kuerig didn't have the features I was looking for and I'm glad I did. The frother on this system is great, I love the fact it does k cups and grounds too. It makes for making coffee enjoyable. Plus it got to me in 2 business days!

Review from sharkninja.com
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Aug 17, 2021
hrbnc26
5 out of 5 stars review

The BEST coffee maker I've ever owned!

[This review was collected as part of a promotion.] I absolutely love this coffee maker! I drink coffee drinks everyday, throughout the entire day, so I was excited to see all the options this one offers. I love that I can use k-cups or coffee grounds in it (that's my favorite feature by far). If I want a single cup or an entire pot, both are easy and quickly an option. So far, I've made iced coffee, cappuccino, espresso, and plain Jane. The milk frother is also an awesome feature! If you need a new coffee maker, you will not be disappointed by this one!

Review from sharkninja.com
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Apr 5, 2022
Not a Happy Camper
2 out of 5 stars review

Only get if you like grounds in your coffee

No matter what I have tried, including reading the troubleshooting instructions and changing the type grounds and filter and everything else I can change, every time I brew a pot, there are grounds in the coffee. Very disappointing because otherwise it's a pretty awesome coffee maker.

Review from sharkninja.com
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Aug 21, 2022
Cathy9825
5 out of 5 stars review

Perfect and better than before!

I replaced my original Ninja specialty coffee maker with this new model and I'm not disappointed. I love the display and selector. I now have more control over the cup size I brew. I have larger cups that always seemed to fall between 2 sizes in the older model. This new model makes a perfect cup of coffee. The only thing I am disappointed with is this model does not come standard with the permanent mesh filter. My old one did. I enjoy brewing one cup at a time and that uses a ton of paper filters! I waited months for it to be in stock to order. No after market filter seemed to fit. Overall, another excellent Ninja product!

Review from sharkninja.com
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May 28, 2023
ACCJ
5 out of 5 stars review

Another Ninja hit

We've been happy with all our Ninja products. This one is another Ninja win for quality, functions and ease of use. We mostly use the brew and pod brew but the dedicated hot/boiling water is super handy. The frother is a nice touch. We got the reusable filter basket. We use this every day, usually multiple times. It's easy, quick and easy to take care of.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638