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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars
1,012 ratings778 reviews
  1. 5 stars69% (698)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 521-530 of 778 reviews
Aug 31, 2021
Reviewer name: Jsotam76
5 out of 5 stars
5 out of 5 stars review

I'm obsessed with this coffee maker!

[This review was collected as part of a promotion.] I am literally obsessed with this coffee maker! I love that I can use pods to make up to a 12 oz size glass or remove the pod adapter and use filters and lose coffee to make a complete pot of coffee. I can make anywhere from 4 Oz to 56! A full pot takes less than 45 seconds to brew! The delay feature has quickly become something I count on to have my coffee ready promptly at 5 a.m. Monday through Friday. The attached frother works amazingly well! I also love how little counter space this wonderful coffee maker takes up.

Review from sharkninja.com
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Oct 26, 2023
Reviewer name: Nancy2006
1 out of 5 stars
1 out of 5 stars review

Would not recommend!

Worst coffee pot, the reservoir leaks constantly, if you make a full pot the coffee grounds get all stuck up in area where the water drips and and grounds go everywhere. Coffee is not always hot very spotty. My first Ninja coffee pot which had no special attachments worked the best. Never had an issue wish I still had it.

Review from sharkninja.com
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Aug 13, 2024
Reviewer name: Gracien
1 out of 5 stars
1 out of 5 stars review

Gross white stuff

I used to love this! We would frequently brew coffee and make tea ect. Love the features however after 1.5 years, every time I use it, gross white flakes are inside the water. I have cleaned it over and over using vinegar and doing the full “clean” feature but even still white stuff is coming out. I can't even use it anymore. Very upsetting considering the cost!

Review from sharkninja.com
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reply from Ninja Kitchen

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Ninja DualBrew. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET. Kind regards,

Dec 27, 2021
Reviewer name: Coffee burned hand
2 out of 5 stars
2 out of 5 stars review

Great coffee, but lid fell off

My husband bought me this coffee maker for Christmas as we are huge coffee and ninja fans. We love the features and the coffee it makes. However, half a pot of coffee fell on my hand when the lid failed as I was pouring my coffee this morning. We had the arrow pointing forward and it was tightly shut.

Review from sharkninja.com
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Oct 24, 2021
Reviewer name: Karla916
1 out of 5 stars
1 out of 5 stars review

Lid doesn't stay closed

We have had this for less than a week & the kids will not stay closed where the pod goes! We have to sit something heavy on top or it just keeps popping back open. It's very frustrating. I have so many Ninja products & I was really hoping to use this over Keurig

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

We are sorry to hear of this experience. So that we may assist you as quickly as possible we ask that you please contact our Customer Care Team at 866-826-6941, Mon.-Fri. 9 a.m.-9 p.m. ET | Sat. 9 a.m.-6 p.m. ET.

Jun 7, 2024
Reviewer name: Vane
1 out of 5 stars
1 out of 5 stars review

Terrible

Bought this but causes leaking and hate the cleaning function added to machine, it squirted in my face one time when it started beeping and I open the pod lid, so you have to turn power off when it has the cleaning light turn red and doing the noise and sometime keep on repeating the cleaning steps until it stops beeping and finally taking the pod inside and pouring coffee. This is terrible when you are in a hurry cause it will not pour the coffee at all. I bought it at original price, too.

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reply from SharkNinja Product Expert

Hello,<br />Thank you for taking the time to leave a review.<br />We&#39;re so sorry to hear that you’re having trouble with your coffee maker. Please reach out to our team by phone at 1-800-365-0135, we&#39;d be happy to look into this for you.<br />Kind regards, <br />Ninja Kitchen

Mar 12, 2024
Reviewer name: Rollie
1 out of 5 stars
1 out of 5 stars review

Garbage

This thing is absolute trash. Have had it for less than 3 months and it already doesnt work. The instructions on cleaning it are bs. Running it through it's cleaning cycle for a third time now (90 minute process btw) and it's still clogged so bad that it cant even clean it. We've never used anything in it but purified water so i really don't understand how it could even get this calcified if that's supposed to be the issue. We had a kuerig for 3+ yra and used mostly tap water in it and never had it clog or had to clean it like this. Not only would i not recommend buying, I'd suggest the store takes it off the shelf. $150 for a product that last 2.5 months is unacceptable. I could, and probably will, go buy a $25 hamilton beach coffee maker and get more than 3 months out of it.

Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja Product Expert

Hello,Thank you for taking the time to leave a review.We're so sorry to hear that you’re having trouble with your Ninja DualBrew Coffee Maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.Kind regards, Ninja Kitchen

Aug 19, 2021
Reviewer name: mgbarakos
5 out of 5 stars
5 out of 5 stars review

Sleek looking and multifunctional coffee maker

[This review was collected as part of a promotion.] I love the Ninja DualBrew Pro Specialty Coffee System. So easy to use and have the option of making k-cups or a carafe of coffee. The only thing missing is a re-usable k-cup device. I like to use grounds sometimes for just one cup and this device does not offer that. Other than that great product

Review from sharkninja.com
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Jul 19, 2024
Reviewer name: Carol S.
5 out of 5 stars
5 out of 5 stars review

So far so good. Nice unit.

So far so good. After a bad experience with my last Ninja leaking and after speaking with Ninja about it they recommended this model at a reduced price. My daughter has this model for over a year and she really likes it. It's easy to use and makes a great cup of coffee. It has a lot of features that I may not use but still a well made product.

Review from sharkninja.com
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Jan 15, 2022
Reviewer name: Alex
3 out of 5 stars
3 out of 5 stars review

Love the idea of this machine

My wife saw this coffee maker and just had to have it. We have always had good experiences with our previous Ninja coffee makers. This one has so many great features and all of the are phenomenal except one. The Kcup brewing has problems. Every cup of coffee we brew using this feature comes out with a mound of grounds in it. It's absolutely undrinkable. I have not found a remedy for this yet but I will continue to search for one because we hate to get rid of this machine.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638