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Customer reviews for Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother for
Ninja DualBrew PRO XL 14-Cup Specialty Coffee System, Hot Water & Frother
4.2 out of 5 stars
stars
1,012 ratings778 reviews
  1. 5 stars69% (698)
  2. 4 stars8% (79)
  3. 3 stars5% (53)
  4. 2 stars6% (56)
  5. 1 star12% (126)

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Showing 511-520 of 778 reviews
Dec 30, 2021
Reviewer name: JoAnn
3 out of 5 stars
3 out of 5 stars review

disappointiing

Wanted to be able to use refillable pods none will work, none available, can't use k cup refillable pods

Review from sharkninja.com
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Jan 17, 2022
Reviewer name: bubby
5 out of 5 stars
5 out of 5 stars review

In Love

I've had this for about 2 months now and it hasn't disappointed! I love the frother, the option to boil water for tea, and that it also allows kcups. So happy with my purchase

Review from sharkninja.com
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Dec 12, 2022
Reviewer name: smoser
1 out of 5 stars
1 out of 5 stars review

Stopped working after 13 months.

The coffee maker would not work correctly after 12.5 months. Steam comes out of top and sides and nothing brews. Cleaned it according to Ninja instructions still won't work. Nothing can be done since it is 20 days out of warranty.

Review from sharkninja.com
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Jan 14, 2024
Reviewer name: Rownyn87
1 out of 5 stars
1 out of 5 stars review

Coffee pot that won't make coffee

I bought this over the summer and have had nothing but issues with it, it shuts down every time I try to make a k-cup of coffee. I have cleaned it many times and still have had no luck with it.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your coffee maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen

Feb 1, 2023
Reviewer name: Momoftwins
2 out of 5 stars
2 out of 5 stars review

Coffee grounds everytime

My coffee machine is brand new. I have only made 4 cups off coffee with the k cups and every time I end up with grounds in my coffee...I'm so bummed I really wanted to love this machine. Guess it's back to the old Keurig...

Review from sharkninja.com
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Jul 25, 2024
Reviewer name: Jsk24
2 out of 5 stars
2 out of 5 stars review

Replacement

Not really happy with this coffee maker. I had a different model, without the frother that, eventually broke. Ninja was sending out a discounted new model that had the frother, at a discounted price. First, the steadiness on my counter is off which makes the appliance off balance. Secondly, the top close handle seems to get stuck when brewing a cup or using a k-up. Ninja had me pay for shipping. Maybe I wouldn't have bought this machine if I knew Ninja was going to charge me.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're sorry to hear that you aren't happy with your coffee system. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135. Kind regards, Ninja Kitchen

Apr 5, 2022
Reviewer name: Not a Happy Camper
2 out of 5 stars
2 out of 5 stars review

Only get if you like grounds in your coffee

No matter what I have tried, including reading the troubleshooting instructions and changing the type grounds and filter and everything else I can change, every time I brew a pot, there are grounds in the coffee. Very disappointing because otherwise it's a pretty awesome coffee maker.

Review from sharkninja.com
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Aug 17, 2021
Reviewer name: hrbnc26
5 out of 5 stars
5 out of 5 stars review

The BEST coffee maker I've ever owned!

[This review was collected as part of a promotion.] I absolutely love this coffee maker! I drink coffee drinks everyday, throughout the entire day, so I was excited to see all the options this one offers. I love that I can use k-cups or coffee grounds in it (that's my favorite feature by far). If I want a single cup or an entire pot, both are easy and quickly an option. So far, I've made iced coffee, cappuccino, espresso, and plain Jane. The milk frother is also an awesome feature! If you need a new coffee maker, you will not be disappointed by this one!

Review from sharkninja.com
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May 3, 2024
Reviewer name: Heather H.
3 out of 5 stars
3 out of 5 stars review

Stopped dispensing correct amount of coffee/water

Loved the versatility of this machine at first! But after a year, it's not making the right amount of coffee when I make just a single cup and it's not dispensing the correct amount of hot water. I have cleaned it several times thinking that was the problem but I am convinced that it's the machine. It's just a pain to have to run it multiple times to get the right amount of coffee or water.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638
reply from SharkNinja

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Ninja® DualBrew Pro Specialty Coffee System. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen

Sep 3, 2021
Reviewer name: jfeder
5 out of 5 stars
5 out of 5 stars review

The best

[This review was collected as part of a promotion.] I got this for my wife and it is perfect as she is the only coffee drinker in our house. If it's just her she can do a single pod or if we have company she can use grounds for a bigger pot of coffee. Love the flexibility.

Review from sharkninja.com
Helpful?4UQS9BOIMJCZ13610568638